Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great Customer Service
I was transferred from PC Insurance to Petline and now to Pets + Us. I will tell you that Pets + Us is hands down better than Petline (from my experience)! I had a customer service agent who was helpful, provided useful information and was able to direct me to the other information I needed. When your pet is sick, the last thing you need is to have a listless voice on the other end who blames the other company for issues. If I wanted that, I would have called a politician :)
Insurer: Pets Plus Us
By: Megan
Great Service!
Great service! Very quick with our reimbursement for our baby’s emergency procedures and hospital stay!
Insurer: Embrace
By: Brandy
Its a pleasure working with Hartville invoices sent are processed thoroughly and timely.
Payment of Invoices are processed timely and if there is any questions they call the Doctors Office to receive clarity on the submission. Cant ask for more than that.
Insurer: Hartville
By: Elena
Best pet insurance ever
This is awsome insurance Always responsive Quick and easy claim submittal Very quick return for my vet bill
Insurer: Nationwide
By: Danni
Great Customer Service
I have been with nationwide for three years and I love their prompt customer service and helping me pay for the vet bills when my cat needs to do a yearly checkup or emergencies.
Insurer: Nationwide
By: Joy
Never fail insurance. Best bang for the buck
Fast service and payment. Easy access website. Great customer service.
Insurer: Nationwide
By: Rainer
Fantastic
I have been very pleased with your service and insurance and I know that you're there for me and I would I recommend it to everyone I come in contact with in fact there's a lady named Brittany Martin that may be getting ahold of you soon for her two dogs and I would like you to know I sent her your way thank you
Insurer: Nationwide
By: Cynthia
Awesome insurance
I am so impressed with Nationwide pet insurance. Claims were handling quickly, customer service is caring and excellent and payment made directly into my bank account. My vet likes them too as Nationwide makes it easy for vet to provide medical info.
Insurer: Nationwide
By: Miss
caring
I cannot believe that you would send out an email saying that you are concerned about Li'l Bear after seeing all the exams and labs she has had. Its just so nice to see how caring you are. Thank you so much. It means a lot to me.
Insurer: Nationwide
By: eileen
FAST Claim Service!
Not only are the claim rebursements fast, but they are so easy to submit via email. I always get quick updates on my claims, & when I spoke with someone, they were not only courteous & knowledgeable, they were very easy to talk with.
Insurer: Nationwide
By: Pam