Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Honesty & politeness and very helpful.
Honesty & politeness and very helpful. So glad I chose Trupanion's insurance.
Insurer: Trupanion
By: Jan
I'll always have insurance through Pets Best!
I brought my 1 1/2 year old boxer dog in for allergy testing. He's never had it done before and not a pre-existing condition. I was really nervous because it was an expensive procedure and I've heard horror stories of insurances finding ways of not paying. Not pets best! They paid for everything! Except a $7 charge for disposal of waste. I only had my 10% co-pay. I was relieved and so glad I invested in pet insurance. It is totally worth it. I think the claims process is easy, just snap a picture and submit. It takes about a week to process and then 1-2 business days to get paid. Every time I call the people are super friendly and very helpful. I'll always have pet insurance through Pets Best! Thanks!
Insurer: Pets Best
By: Brianna
Smooth claims process.
It took longer than the 3-5 days as previously explained, but the process was smooth overall. Thanks!
Insurer: Pets Best
By: Chris
I am so pleased and impressed.
I am so pleased and impressed with Pets Best. My dog developed diabetes about 8 months after I enrolled her in your program. The insurance has paid for almost everything including having cataracts removed. She was completely blind and now she can see.
Insurer: Pets Best
By: Deborah
Great responses
Great responses every time I've communicated and appreciate the coverage.
Insurer: Trupanion
By: Debbie
I always have a pleasant/positive experience
I always have a pleasant/positive experience with each Trupanion rep!
Insurer: Trupanion
By: Jane
I am very, very impressed
I am very, very impressed with Jordan's communication and the speed of that communication. Trupanion obviously love animals and it is such a comfort to know that the insurance company I chose was obviously the RIGHT one. The love I have for Floydie boy is great and to know that the folks that deal with claims and inquiries are equally passionate about pets is truly wonderful. thank you Trupanion!
Insurer: Trupanion
By: Alexandria
Customer service was professional
Meghan was professional, helpful, empathetic and acted in my best interest, the customer. I appreciated that and it was a relative first since I had insurance with Trupanion.
Insurer: Trupanion
By: Kathleen
Trupanion Rocks and takes care to cover your beloved furbaby
I have Never been so impressed with any company. These folks really care about you And your pet and realize the stress involved in medical issues, especially emergencies. They go above and beyond to ensure the care for your furbaby is met without the added stress of worrying about the costs. Thank you Trupanion!
Insurer: Trupanion
By: Wanda
Trupanion has been amazing in helping me keep my dog Maxine healthy.
After spending thousands of dollars during the last week of my previous dog's life, I decided to get pet insurance when I got my new puppy. I was told by a good friend about Trupanion and boy am I glad I chose them. My puppy ended up needing numerous emergency vet visits during her first year. Then she needed two TPLO surgeries and on and on. Trupanion never once questioned a claim and made the horrors of these procedures less painful than they could have been. Their claims procedures are easy and seamless. I definitely recommend Trupanion to all my pet loving friends.
Insurer: Trupanion
By: Glen