Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Wonderful company that is great to work with.
I put off getting pet insurance with my previous pets, as I thought it would be more trouble than it was worth. I couldn’t have been more wrong about this company. Their customer service is wonderful and they are honest and prompt with claims.
Insurer: ASPCA
By: Mindy
Nationwide is there when you need them
I have had Nationwide Pet Insurance for a previous dog, Lucy, as well as my current dog, Rocky. Filing a claim was easy. Now there is electronic payments directly into my account. I have called Customer Service a few times and found the reps very helpful.
Insurer: Nationwide
By: Theresa
People are always very friendly and helpful fast and efficient
I have been with ASPCA for eight years I have four pets insured with them they have always been very helpful efficient caring and friendly I have never had any difficulties with this insurance company I am very happy with them
Insurer: ASPCA
By: Catherine
Very Good Company
Very good company. Our Iggy broke a leg in a car accident, they took care of it, then he broke the other leg jumping off the couch. Now the plates the surgeons put in need to come out. It is a long process, taking out a couple screws at a time. Plus he developed infection in on the leg bones. Nationwide has handled it all very well so far. I would recommend them to any pet owner that values their pet.
Insurer: Nationwide
By: Lynn
Great
You've been very helpful and a great help in helpful in paying my pet vet bills. I've told serveral pet owners about my pet insurance and I hope they have got your insurance to protect their pet.
Insurer: Nationwide
By: Gary
Very helpful on the phone
Alaways helpful and friendly
Insurer: Nationwide
By: Viola
The best to deal with. Always there for you
I find the system very easy to navigate and when and if I ever have a problem the always goes above and beyond to help me with my problem bring it to a resolution. The best by far!!
Insurer: ASPCA
By: Maria
Quick answers
This is our first claim experience and I was confused about submission aspects from our Vet Hospital. Ashley listened patiently to all the details and found specific answers quickly! During the conversation she explained about electronic deposit for future reimbursements and took my bank acct info, securely pausing the call-recording while gathering that sensitive information. As soon as I got off the phone and checked emails, there was already the notice that bank data had been entered in my portal. I certainly gained confidence in Pets Best procedures and staff, and have already referred you to a neighbor and a co-worker! Thank you!
Insurer: Pets Best
By: Colleen