Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Any pet owner should have Trupanion
I have had my westie for over 3 years and he has had a few health issues in that time. We chose Trupanion for pet insurance and have been impressed with professional service and prompt claim payment. When your pet is sick or injured, you don't want to be worried about your wallet. Trupanion helps lessen that concern, allowing you to focus on your pet. I would recommend Trupanion to any pet owner.
Insurer: Trupanion
By: Courtney
In a time of crisis, Trupanion was quiet and helpful
I cannot say enough good things about this service. It was a blessing at a time when it looked like our blessings were disappearing. More than just "One less thing to worry about" the help was offered and approved before I even had time to be concerned about it. The questions were answered without delay, and if it was needed, I knew there would be a voice on the other end of the line.
Insurer: Trupanion
By: Dennis
We're always taken care of
Every time that I have ever call the matter was taken care of right away.
Insurer: Trupanion
By: Annette
Always a pleasure
Always a pleasure to speak with the staff. They show they care about my pets with every conversation - even when I'm just calling to update my address! Trupanion rocks. Never change!
Insurer: Trupanion
By: Leanne
Very Helpful
Peter was very helpful in editing my billing. He's always been very helpful when I phone with a question.
Insurer: AKC
By: Marilyn
Exceptional staf
Your staff is exceptional and as a less computer literate senior citizen, it means a lot to me.
Insurer: AKC
By: Mary
Easy process.
Thank you for making my puppy's initial vet visits covered. The process was easy and I'm happy I signed up with Pets Best.
Insurer: Pets Best
By: Kelly
Process is easy
The claim process is easy and Trupanion delivers on what they promise. Trupanion is clear about the parameters of the insurance plan, so there should not be any surprises when a claim is entered. I highly recommend others reading their plan when they join and asking questions until they thoroughly understand the details. Customer service is excellent. Our rescue beagle, Henry was extremely ill right after we adopted him. The claim process and coverage was as described in Trupanion's literature. We have been dog owners for 30 years and this is our first experience with insurance. Will never be without it again!
Insurer: Trupanion
By: Bernadette
Easy and quick
Every interaction I've had has been easy and quick. The claims process is SO easy and straightforward.
Insurer: Trupanion
By: Simone
Thank you!
Very nice individual who took them time to help.
Insurer: PetPartners
By: John