Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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THANK YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Working with Nationwide was painless.
Insurer: Nationwide
By: Linda
Mocha,s review
Nationwide is very quick with all my claims for Mocha, very happy with there service!!!!
Insurer: Nationwide
By: Ron
Peace of mind!
I love having Nationwide Pet insurance, it give me peace of mind not having to stress over unexpected vet bills. I have nationwide on all my dogs and have recommended it to several friends. The ease of claims and the speedy return from the claims is great. You do have to be out the total bill for a bit, but at least they reimburse you back the portion covered.
Insurer: Nationwide
By: Beth
Dog is smiling again
Earlier this year I noticed a discolored tooth on my dog. It was one of those little things that made me pause but wasnt a rush to the emergency room situation. I called my vet the next day just to check in. Turns out Daisy needed a root canal since the tooth was dead. The tooth one of the biggest in her mouth, so pulling the tooth would greatly affect her day to day. My vet seemed prepared to give me the bad news of how much a root canal would cost. I was so glad to be able to tell them that cost was not my first concern only making my dog better. I scheduled the procedure and had a wonderful doctor who took care of my dog every step of the way. While in surgery more problems were discovered and again I could tell the doctor to do whatever they needed to do. It took about a week for my dog to be back to her old self and now's just as happy as ever. I submitted my claim to Embrace and they did all the legwork tracking dog my dog's history and notes. A week later my claim was paid along with a complete summary of the covered costs. I cannot stress enough how confident I am with Embrace standing behind me. I know that I can take my dog to the vet knowing any problems that might arise can be solved without me stressing about how I will pay for costly procedures. Embrace made everything so simple and I will recommend their services to every pet owner I know.
Insurer: Embrace
By: Andrew
Always great
Always great service, kind attitudes, and very helpful
Insurer: Nationwide
By: Pamela
Great pet insurance
Nationwide Pet insurance has always been attentive to our needs and their customer service is great.
Insurer: Nationwide
By: Anita
Nationwide Pet Insurance has been honest, fair, and fast.
I have no complaints about our pet insurance. Quite the opposite. Our current Airedale has had some problems as he has aged, and Nationwide has covered many of his treatments. They have done so honestly, fairly, and quickly. Our policy is well worth the money. We began with our pet insurance policy when it was known as VPI, about fifteen years ago with a previous Airedale.
Insurer: Nationwide
By: Mike
Claims seem to be talking longer than they used to.
Very happy with the service and response I receive from Nationwide. I recommend the program to all of my pet-owning friends. I am curious as to why claims seem to take so much longer for review and reimbursement than they used to? It seems the average is now 3 weeks and I remember it being much quicker when it was handled through VPI. Not a huge issue, but curious about it.
Insurer: Nationwide
By: Cheri
Great Company To Work With
We have had Trupanion for 8 years for our dog and 5 years for our cat. Our premium for the two of them is currently $113/month (goes up every year). For the past 2 months, our cat has had a severe medical problem requiring critical care, blood transfusions, bone marrow biopsy, a feeding tube, numerous lab tests, numerous meds, special diet, and he was recently put back into Critical Care yesterday for an infection of his feeding tube. Things are not looking good.. So far the bills have run approximately $17K and Trupanion has paid his claims promptly. The first claim usually takes awhile since they have to get the paperwork and info from the vet, etc., but since then our claims have been processed very quickly. No, they don't pay for exam visits (including our CC dr. visits which are $125) or taxes (here in MI 6%), but without this insurance we would have had to put him down two months ago. Like I said, things are not looking too good today, but at least if we have to make a decision to euthanize, at least it won't be due to cost. They have been supportive and kind when communicating with them. Can't ask for too much more than that. I would also recommend that people look into CareCredit; they have a six months/year same as cash for veterinary care.
Insurer: Trupanion
By: Jackie
No surprises! Quick turnaround
We have a Golden Retriever, four years old. She had a tumor removed from a tonsil a few months ago. Huge vet bills. Trupanion took those "huge" costs down to minimal for our out-of-pocket payments. It honestly made our dog's surgery and life beyond possible. Fair, honest, and quick reviews of all of our claims. No surprises at all. She's still with us and doing great. Thank you to all at Trupanion.
Insurer: Trupanion
By: Dean