Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Insurance made easy
I am so used to insurance claims and responses being convoluted and difficult to follow but that is not the case with Nationwide! Submitting a claim is so easy. Print out the claim form, fill it out and email a picture of the form. Explanation of benefits is easy to understand and my favorite part is that they don't send you a paper check in the mail! All electronic.
Insurer: Nationwide
By: Lindsey
Very happy with Embrace
I’ve been very happy with my insurance coverage. Reimbursement times are fast and customer service is great.
Insurer: Embrace
By: Tanisha
Great Plan with Great Service
Nationwide provides a great plan and delivers great service.
Insurer: Nationwide
By: Camelia
Thank goodness for Nationwide!
My little tasmanian devil, Baguette, was playing and ended up rolling over the top of her ball and landed on her neck and shoulder resulting in a pulled muscle in her neck and back. On the same day I found her chewing on some plants that made her sick. As any overprotective mom would do, I rushed her to the vet. We got the plant issue under control, but her neck and back needed a little more help - acupuncture and cold laser therapy. Thank goodness we have Baguette covered with the Whole Pet Plan, Nationwide covered her treatments and she isback to being a normal pup. I paid the nearly $1k in vet bills to get her fixed up, filed the claim with Nationwide, and had reimbursement before the credit card bill was due - THAT is exceptional service!! Thank you for giving me peace of mind with my little girl.
Insurer: Nationwide
By: Sue
So Happy with the insurance
great response time on my claim. Very easy to submit. Great communication
Insurer: Nationwide
By: andrew
GREAT OVERALL EXPERIENCE.
Our claims are processed within a reasonable timeline and never have to fight with an agent:) This insurance meets our requirements and our pet is well taken care of.
Insurer: Pets Plus Us
By: Luisa
Nationwide has helped us out greatly!
Nationwide is great pet insurance and we would recommend it to anyone that has pets. You all have greatly helped us out and we have appreciated it so much.
Insurer: Nationwide
By: LaBrina
Poor/slow customer service with everyone saying different things
Very disappointed in the customer service. Took months to take care of something that should have been easy. Will no longer refer.
Insurer: Nationwide
By: Jessica
Easy, Dependable & Always Pays Quickly
Had Pet's Best for six plus years and never had so much as one single problem. Our dogs health has deteriorated rapidly for the last two years and they pay for everything at 90%! We file about once every week now on line (easy!) and the money is sent directly to our account in about 5-8 days usually. I highly recommend this company.
Insurer: Pets Best
By: W.
The best
I find that they’re a pleasure to deal with they go above and beyond to make sure that I’m satisfied I can’t tell you how many times I’ve called these people and they are always ready to help and concerned about my pet even call to find out how she’s doing. Can’t say enough good things about them
Insurer: ASPCA
By: Maria