Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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SUPER SERVICE; CAN'T ASK FOR MORE!!!!
Just learned about your mobile app last week. It is really user friendly even for us ole guys that wern't born with a computer in our crib!! Couldn't be more please with the whole process. Excellent follow thru too, Pets Best keeps you informed with the status of your claim!
Insurer: Pets Best
By: Kirk
Pet Insurance is a must nowadays, and Embrace is the insurance to use!
The Embrace team has really been spectacular to work with. Our vet team can file the claim for us right after our visit. Most of the time it goes in smoothly, I get an email with the status update, and then a few days later the reimbursement check. It simply could not be easier to use our coverage. With the extreme costs of healthcare for pets now, I would encourage every pet owner to get insurance. There may be years you don’t use it to its fullest, but it is there when you do need it - and the Embrace team is the best support!
Insurer: Embrace
By: Shawn
Nationwide is always on your there to help you!
Nationwide is a joy to work with by making it simple to file a claim. I would recommend for all your pet insurance.
Insurer: Nationwide
By: Meri
Helps us do everything we can!
Have nothing but the best to say about healthy paws. Our girl has torn both of her acls and we have had zero issues with coverage. It is amazing to know we can take care of her and not have to stress about such a ginormous bill. We wouldn’t have been able to have surgery once let alone twice without healthy paws. Good for all the sniffles and bumps along the way too!
Insurer: Healthy Paws
By: Robbi
Great online portal
I really like the online claims portal. It allows me to submit everything very easily and I can check to see where my claims are at in the process. I also really like the direct deposit reimbursement - no more driving to the bank!
Insurer: Pets Best
By: Sarah
100% satisfied
Claim notification comes immediately after the vet submits it through an email. Following payment is also processed within a few days which never happened with the policy I had with another insurance company. Even when there was a delay, I received an email notifying me about the delay and its reason. I am 100% satisfied!
Insurer: Pets Best
By: Miho
Thank you!
I was very concerned because Prine seemed to be getting worse, shaking, not eating. I also had 2 diagnoses which was a concern. He seemed to rebound much better 1 year ago when this happened. All your vets are very patient, kind and knowledgeable. Thank you so much.
Insurer: Pets Best
By: Barbara
Great, Ease of Use: I Recommend
It's incredibly easy to work with Nationwide. Claims filed and within a couple of weeks, qualifying reimbursements are sent out. It really helps me have a peace of mind my little real-life spirit animal.
Insurer: Nationwide
By: BRIANNA
Tru through and through!
Trupanion has been so wonderful to work with and such a tremendous help with helping me keep my Yogee healthy and well cared for. I am impressed with the efficiency of the claims process and the monthly premiums which are worth every dime. My mind and heart at ease knowing I can rely on Trupanion! Yogee says two paws up!!
Insurer: Trupanion
By: Berta
No worries
I have had this insurance for all my dogs for over 15 years, it is really well worth it. It is easy to claim if I need to and I don't have to worry about what if.... accidents do happen a lot especially when you have dogs in the family. I had dog bitten by rattle snake, fighting with javelinas, kicked by horses.....you name it. Having ASPCA insurance makes me feel better. You will never not have insurance for your house, your cars, you should never not have insurance for you beloved pets either.
Insurer: ASPCA
By: June