Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Amazing services
Without Nationwide we would not have been able to give my seizure alert dog the great medical care she deserved! Thank you Nationwide
Insurer: Nationwide
By: Sherrie
Nationwide was excellent paying claim.
I was very happy with the process of submitting a claim and their quick payment.
Insurer: Nationwide
By: John
Great
When my son recommended Embrace , after his experience with him , I decided to go join to and I’m very happy with them & recommend them highly
Insurer: Embrace
By: Nana
Four weeks later
I had to do all the work. They sent a request to my vet that they said didn’t get back, I called the vet made sure they sent it over. I confirmed that they got it, then they closed the case and reopened it with a new claim number. I had to do all the follow up, I had to make all the phone calls.... from beg to end 4 weeks for a simple allergy shot reimbursement.
Insurer: Pets Best
By: Mary
Amazing experience!
My dog was hit by a car and required extensive surgery and a lengthy hospital stay. Healthy Paws was amazing! Uploading the claim was simple, and they kept in touch with me regularly to update me on the status of my claim. The claim was approved very quickly, and completely. I wish my own insurance company was as easy to deal with! I would HIGHLY recommend Healthy Paws to every pet owner!
Insurer: Healthy Paws
By: Mary
I love Embrace pet insurance.
Having Embrace has truly been a lifesaver for my dogs. Submitting claims has always been a smooth, easy & quick process. I recommend Embrace to everyone I know who owns an animal.
Insurer: Embrace
By: Tina
Compassionate, Caring and Efficient
I found the Pets Plus Us customer experience to be excellent. Anytime I called, the staff were friendly, professional and were knowledgeable. My Vet's office was efficient in submitting the paperwork so my claims were processed in a timely manner. I also found the staff to be very compassionate. When I phoned to cancel my coverage because my puppy had passed away, the staff person didn't make me feel silly or uncomfortable because I was distraught on the phone. I appreciated that.
Insurer: Pets Plus Us
By: Lois
Fast
Fast claim service, great customer service when I called and asked questions b4 purchasing. Also helped me when needed help on how to submit claim.
Insurer: Embrace
By: Venus
Lunna is doing fine,she's a lot better and your services are great.
Your service is great. Would recommend you to anyone who is seeking pet insurance.
Insurer: Nationwide
By: Ruth
You don’t know how much you have helped me and my Luke.
If it were not for Nationwide, there is no way I could have afforded to help my Luke. He had spine surgery and still requires a lot of physical therapy and acupuncture. He also needed a wheelchair and paw lifts. He is my heart and you have made it possible for him to have a wonderful life. Thank you.
Insurer: Nationwide
By: Laurie