Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Good
Like the coverage, it has been very helpful since at times my dog has issues with ears and allergies. Making the monthly premiums does help when you get portions of what you spend bake at some time later to reimburse what you have spent. It seems like at times it takes a long while to get information back after sending in receipts to know what amount will be covered.
Insurer: Nationwide
By: Susan
Have had coverage on all 3 of our pets for 3 years now and could not be happier with our coverage!!
Have had absolutely no problems with our coverage or claims over the past 3 years. We have one pet with severe allergies and one with athritis and Nationwide has been with us all the way in caring for them! Never had any problems with claims or coverage.
Insurer: Nationwide
By: Shannon
Best Insurance ever
This is the best pet insurance I have ever had. They reimburse me in a timely manner and are always making follow up calls to see how my furbaby is doing. They really care about the pets..
Insurer: ASPCA
By: Kristy
ASPCA is the best!!!!!!
We truly dont know what we do without ASPCA insurance. Our Lab got cancer and we were faced with vet bills we could not afford. ASPCA stepped in and helped us through this nightmare and made helped us save our baby. They also called to check on Nash and have sent us a get well card. They care so much and make us feel like family. Thanks again ASPCA.
Insurer: ASPCA
By: Jim
Nationwide is definitely on your side
I've had Nationwide pet insurance for several months and they have been great. I took my new pup in to get spayed and vaccinated, turned in my paperwork. In less than 2 weeks I was reimbursed for the limit on my insurance with no questions asked. I wish I had this coverage with past pets, it would have been much easier taking care of their medical needs. Thanks Nationwide!
Insurer: Nationwide
By: Wayne
Healthy Paws is amazing!!
Healthy Paws is the BEST pet insurance you can get. I highly recommend this company. Not only are their policies very inclusive and reasonable but their customer service is amazing!!!!! Our 1 1/2 year old golden just needed major surgery. Not only did we have peace of mind financially knowing that we had Healthy Paws to help us out, we had Healthy Paws actually there to support his recovery. We received many emails checking on his recovery and telling us to give him a great big hug. Amazing company!!
Insurer: Healthy Paws
By: Audra
The people and service at Trupanion... A # 1!!
Trupanion is always quick to process my claim, always gives me a thorough explanation, and the people are always very friendly and helpful if I have questions. You can’t ask for anything more.
Insurer: Trupanion
By: Linda
Best Pet Insurance Available
I have been a customer of Pets Health Care Plan (now ASPCA, I guess) for well over 15 years now. I left to try other, less expensive plans, and quickly realized that the competitors are not interested in fair claim coverage as much as almost-automatic denial of claims. In addition to getting claims covered at a really high rate with Pets Health Care, their personal attention means the world to me. I still have a voicemail saved that one of their reps left for me when he processed a claim for euthanizing one of our dogs - the kindness and compassion meant everything and he surely didn't have to call me to offer condolences while doing his job to process that claim. I will ALWAYS recommend this company to others!
Insurer: ASPCA
By: Alli
Life Saving Policy
Our 3 year old bulldog went in for surgery to open up his airways to help him breathe more freely, but complications from the surgery resulted in him not being able to breathe at all. A planned overnight visit turned into six. Twice during the week the vet called me to caution they were concerned he would die soon. For all the pain it put him through, it was an emotional nightmare for us. In the end, he was transferred to another hospital where a second procedure cleared his airway and saved his life. The vet bill accumulated to $11,000, which we had to draw down our savings, borrow money from family, and open a new credit card to cover. Honestly, we didn’t have the financial ability to handle that expense, and the only reason we did was because of our confidence in our policy with Healthy Paws. And sure enough, less than a week after filing a claim it was approved, and our policy reibursed nearly 90% of the bill. What they cover and what they don’t is very clear from the start, and customer service is incredible. Representatives seemed genuinely concerned for the wellbeing of our dog in follow up calls and email. Our policy with Healthy Paws saved our dog’s life- we never could have considered the life saving procedure s that were necessary without it.
Insurer: Healthy Paws
By: Christopher
Awesome group of people, ready to help process claims timely.
This was the first time I had put through a claim for my pet who was in the hospital for 5 days. The paperwork was sent in and before I knew it the check was in my account. Awesome group. Caring people.
Insurer: Trupanion
By: Gail