Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Amazing turnaround on claims and simple process!
The process of submitting a claim is extremely easy. I appreciate the processing emails so we know it was received. Thank you so much for making this process enjoyable. I recommend this insurance to all my friends and family!
Insurer: Nationwide
By: Jayra
Embrace is a really reliable Insurance Co.
Embrace is easy to use and they get back to you about your claims fairly soon.
Insurer: Embrace
By: phyllis
ChrisC is doing great.
You are the best. I love your company and recommend you to every pet owner I know.
Insurer: Nationwide
By: Samala
Excellent
I am very pleased with Nationwide. Responsive and helpful. Good follow-up. Our puppy had a few unusual health issues that have now been resolved. Nationwide was there for us. Thanks.
Insurer: Nationwide
By: Jan
Best choice I ever made to go with Nationwide
Love having Nationwide insurance for my pets. They have done nothing but provide great service and protection for my pets. When needed, they’ve truly stepped up and help pay for vet bills during rough times. I feel they care about my pets health too and so glad I have nationwide insurance to count on.
Insurer: Nationwide
By: Stacie
We always receive excellent service from Nationwide.
We are always very happy with our experience with Nationwide. Whenever anyone asks about where we have Pet Insurance, I always recommend Nationwide. May I receive a dozen pamphlets to give to people who will buy a puppy from us?
Insurer: Nationwide
By: Edna
Peace of mind
Last summer my dog was rushed to the emergency hospital after suffering a rattle snake bite. I can’t put into words the stress and anxiety being in that situation was. Having Trupanion by our side meant I had one less thing to worry about and I knew she would receive the best care possible. That alone provided so much comfort the minute we got to the hospital. Trupanion was efficient, compassionate and true to their word. After trying some other insurance companies, I would never go to anyone but Trupanion. Being a veterinarian myself, I always recommend Trupanion to all my clients because I have had so many positive experiences with them. I know through Trupanion pets will receive the highest quality care!
Insurer: Trupanion
By: Alexandra
Claim processing updates and speed are slower than expected.
I really like the ease of pet insurance claim submission and personalization of the process. However, I’ve been waiting over a month (over two months from some original submission dates) for claim status updates and repayment and don’t believe verification should take this long. My next review will be based on the completion of the process for several of these outstanding claims.
Insurer: Nationwide
By: Jacob
Most Efficient Pet Insurance Company You Will Ever Find!
I've never been so impressed by an insurance company until I dealt with ASPCA. The efficiency of the company, the ease of filing claims and the genuine concern for the health of my little dog, Ali is impressive and appreciated. I can only wish that I could feel the same about the the service I receive from my own health insurance company.
Insurer: ASPCA
By: Linda
Everything is a breeze.
Every question I had was answered quickly. Claiming was simple. I can say no bad thing about it so far!
Insurer: Nationwide
By: Mina