Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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VERY VERY VERY easy
VERY VERY VERY easy process. You have a wonderful website!! So much easier than ASPCA (last company I had used with my last dog). Your statements are easy to understand and your coverage is reliable and expected.
Insurer: Pets Best
By: Mindee
All good experiences
I have had nothing but good experiences with Pets Best. All of my claims I have submitted were attended to immediately, and I would receive a response within days. All claims are thoroughly explained and understandable.
Insurer: Pets Best
By: Colleen
All good experiences
I have had nothing but good experiences with PetsBest. All of my claims I have submitted were attended to immediately, and I would receive a response within days. All claims are thoroughly explained and understandable.
Insurer: Pets Best
By: Colleen
Love Healthy Paws
Sierra is a 5 y.o. Silken Windhound. When I watched her race through the house at 8 weeks, I, immediately, reviewed policies and chose Healthy Paws, thinking she might one day hurt herself running. Sadly, she has recently been diagnosed with copper storage disease. This required multiple labs, non invasive procedures and a laparoscopic liver biopsy to definitively diagnose her and will require several medications for an indefinite time. I have no idea what I would have done without Healthy Paws. They process claims usually within 2 or 3 days, and reimbursement goes to my checking account (my option) within 10 days. I recommend Healthy Paws to everyone.
Insurer: Healthy Paws
By: Bren
Still waiting on payments from 2015 - I wish the company Veterinary Pet Insurance had never been bought by Nationwide
This is the first claim paid with any kind of ease. To consider any charges now in 2019 N’wide asked for all vet records since 2014 and the policy was bought in 2015. With N’wide the cost increased, the deductible increased, and the benefits decreased. I can show claim documents dating before N’wide bought out Veterinary Pet Insurance (VPI) and now so u can see the difference. My mixed lab just turned 5 and the price increased by 33% per month to $42. With VPI the monthly cost was only $60/month when my purebred Boxer was 13. Based on the rate increase I can expect to pay $100+ per month when my lab mix is 13. I am having a bigger issue with the policy for my second lab mix. I have sent every record and bill I have. I have even signed a authorization to release information form so N’wide can request info from the vets. They have yet to pay $0.01 since policy inception in 2015. No payment for his fractured tibial crest when he was young to his emergency vet visit at age 4 due to persistent vomiting. I have received no communication in 3+ weeks. We have a 3rd dog and we will not get pet insurance through N'wide for her
Insurer: Nationwide
By: Kim
Working with VPI/Nationwide has been a great experience
Have had VPI/Nationwide for over 8 years and its always a been great to work with
Insurer: Nationwide
By: Madeline
Excellent in all respects
I have been with VPI/Nationwide for over 6 years. Excellent service.
Insurer: Nationwide
By: M.G.
best pet insurance ever
Handle claims fast and very quickly. Customer service is terrific if I have to call .Addie was a very abused ,neglected,undernourised fur baby when we adopted her.She weighed 26 lbs and was skin and bones.I will never understand that kind of treatment.You have been wonderful with her health issues and she is thriving quite well,as a matter of fact now she needs to lose a few lbs.Thank you so much. The Baier family
Insurer: Nationwide
By: Michal
Best customer service!
We are very happy with the customer service at Nationwide. The one time we did have a small issue, it was taken care of immediately by one of the nicest customer service reps I've ever dealt with.
Insurer: Nationwide
By: Pat
Well on the road to recovery
The entire process of submitting claims to getting electronic deposits was seamless. Having an injury and knowing that you have insurance to help give your dog the best possible chance of recovery is invaluable. Loki had an ACL tear repaired. The crate rest is a challenge because he is doing well; doctor’s orders are being followed to a T. I don’t know how we would have done this without pet insurance.
Insurer: Nationwide
By: Andrea