Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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I have been satisfied
I have been satisfied in every regard in my association with Trupanion. EXCEPT THE CONSTANT INCREASE IN MY PREMIUM. I am told that has nothing to do with dog's increasing age but as a retired senior it is difficult. HOWEVER, MY CLAIMS HAVE BEEN TREATED FAIRLY...IT HAS HELPED IMMENSELY AND I WILL INSURE MY NEXT DOG TOO.
Insurer: Trupanion
By: Sherry
Customer service really good.
Customer service really good. But wish coverage covered some preventative care things.
Insurer: Trupanion
By: Joanna
Customer Service was friendly
Customer Service was friendly and knowledgeable and helped me in a very straightforward manner. Very much appreciated!
Insurer: Trupanion
By: Chris
Customer Service was kind
Customer Service was kind and courteous and very helpful!!!
Insurer: Trupanion
By: Mike
I recommend Trupanion
I recommend Trupanion to anyone that has a pet and/or are thinking about getting one. It is a wonderful protection to have so that you know you can continue to provide a high quality of life for your furry family members through whatever health issues come its way. The customer service is amazing. Trupanion really seems to care about peoples pets and process claims quickly. Trupanion lives up to what you sell. Thank you.
Insurer: Trupanion
By: Kendall
Answered all questions
Curtious, knowledgeable phone rep. today who answered my questions. Thank you.
Insurer: PetPartners
By: Peggy
Great insurance company!
After a negative experience with our vet and their being completely unwilling to work with us on payments for treatment of our dog (we had been clients for over 20 years in good standing). My daughter recommended Pets Best insurance as she has it for her dogs. We have a new dog, new vets, and a Great insurance company! We will never have the terrible experience again! How reassuring to not have the worry!
Insurer: Pets Best
By: Mary
I recommend Trupanion
I recommend Trupanion to anyone that has a pet and/or are thinking about getting one. It is a wonderful protection to have so that you know you can continue to provide a high quality of life for your furry family members through whatever health issues come its way. The customer service is amazing. you'really seem to care about peoples pets and process claims quickly. Trupanion lives up to what you sell. Thank you.
Insurer: Trupanion
By: Kendall
Trupanion has been great
Trupanion has been great in processing my claims and the process is easy. I've recommended Trupanion to many friends and acquaintances. Thank you!
Insurer: Trupanion
By: Kristy
Customer service really good.
Customer service really good. But wish coverage covered some preventative care things.
Insurer: Trupanion Canada
By: Joanna