Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Wonderful Company and great service!!!
Most people buy an insurance policy, hoping that one never has to use it because one always hopes that their pet never falls sick or injured. But most people also hope not to use it because it is a nightmare dealing with Insurance Companies. However, my experience with ASPCA from the beginning has been outstanding. Signing up was a breeze and when I did have to use the Insurance, making the claim online was super easy and I also got a check in the mail without any delays. Thank you ASPCA for looking out for my pet Cat Blanco.
Insurer: ASPCA
By: Ram
I’m am very happy with service and profession Nationwide.
Nationwide has been excellent in helping me care for my very prescious fur baby! Thank you!!
Insurer: Nationwide
By: Mindy
Pleasantly surprised
This is the 2nd pet insurance that I have tried. The first was so cumbersome, expensive and had so many exclusions that I dropped it. When I recently filed a claim with Nationwide, it was very easy and they were very helpful when I would call in for status and questions.
Insurer: Nationwide
By: Laurie
Awesome insurance-thanks for making my life easier!
Due to an unexpected event, our 2.5 year old Cavachon had to have luxating patella surgery to fix a Grade 3 issue (not happy about this!) If we did not do surgery, our Cavachon would have been in constant pain, require pain meds and likely would have gone permanently lame in a short while since he was losing muscle in the knee very quickly as an active young dog. Nationwide could not be more accommodating to assist with my needs. I called in advance to find out if I had to gain pre-approval (not needed!). I submitted the claim after his surgery and was taken care of within the month after the claim was reviewed. Thank you for your assistance and our Cava is on the road to recovery !
Insurer: Nationwide
By: Mary
Happy Customer
Nationwide pet insurance has been flawless so far. Claims process is simple. I hope to stay with them a long time.
Insurer: Nationwide
By: Emily
Great Insurance, Love the Vet Helpline, Minor Challenges with Employer Deductions but Think that is on the Employer
Great Insurance, Love the Vet Helpline - super helpful and useful, Minor Challenges with Employer Deductions but think that is on the employers end and not nation wide's end. Would love to be able to get an emailed version of my statement and account info (especially so I can send it to my employer and make sure they settle it after they've been deducting the money from my paycheck). I just switched jobs and want to continue my insurance but first need to have my employer settle my past due bill.
Insurer: Nationwide
By: Carrie
Excellent service. Prompt response to claims. Highly recommend.
I highly recommend Nationwide to all pet owners. The coverage is excellent and claims are handled in a timely manner. They offer you peace of mind in giving your pet the very best Vet care when illness strikes.
Insurer: Nationwide
By: Rose
Quick turn around on claim
Claim process was quick and easy. Personnel were helpful. Thankfully Bones recovered nicely and is back to old self
Insurer: Nationwide
By: arthur
fast claim review
This company always quickly reviews my claims. My dog is so small that if she eats any bad thing off the floor, she gets very sick. So I usually have an issue with her once to twice a year and need to file a claim. Nationwide always takes care of it for me without fail, and in a timely manner. This is so appreciated!
Insurer: Nationwide
By: Roslyn
There when Obain needed support.
Always helpful.
Insurer: Nationwide
By: Ralph