Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Very quick response to my inquiries and inputs.
Very quick response to my inquiries and inputs.
Insurer: Nationwide
By: Steve
Trupanion paid thier portion of our claim quickly, with no hassles!
Trupanion is a pleasure to work with. They came through for us when our dog got really sick. Thanks again, Trupanion!
Insurer: Trupanion
By: Kent
The ease of use and peace of mind your pet insurance has given me is priceless.
Your Nationwide Pet Insurance has given me peace of mind that should anything happen, you will stand behind me and I can get the help my pet might need. Your claim service was easy to use and fast.
Insurer: Nationwide
By: Kristene
It is always something....
Your customer service reps are great when you call and I have had to call a few times. You have declined claims as repeats when it was not, you are too expensive, many things seem not to be covered once an expense is incurred...
Insurer: Nationwide
By: Ida
Policy is good, but clarity and claim time could improve
When you submit a claim, you don't get any updates while the claim is processing, and it typically takes at least 3-4 weeks for a claim to be processed and to get reimbursed. The coverage is good, but the policy could be a bit clearer.
Insurer: Nationwide
By: Katie
Phenomenal Company!
My 5 year old golden retriever, Apple, had a herniated disc in her back requiring delicate neurosurgery and many days of ICU followup. I cannot express how thankful I was that she was protected by a Healthy Paws policy! It allowed me to get Apple the very BEST and updated treatment available including the use of the hyperbaric chamber which was pivotal in her speedy recovery. I was so impressed that Apple's Healthy Paws policy had no maximum, did not exclude anything my doctor ordered and my claims were processed in a couple days!. Apple's claimwas thousands of dollars and it was paid with no issues or hassle! What a relief it was for me to know my fur baby could have all this and I did not have to worry about how I was going to pay the bill. I will always make sure my dogs are insured by Healthy Paws! This is an incredible, irst rate company that I will continue to recommend to all my friends.
Insurer: Healthy Paws
By: Kathy
We are so very grateful!
Our dog Jake had cancer almost 3 years ago which was a very intense process and you all were so easy to deal with in processing the claim it made a very intense time more tolerable. Recently Jake had cataract surgery and you all paid again with seamless ease. He is living a more vibrant life as a part of your support and we are so very grateful!
Insurer: Pets Best
By: Peter
300% RATE INCREASE
FIGO has great coverage and customer service and quick claim reimbursement. I love being able to submit claims on line ! HOWEVER, I got coverage for my then 6-year-old German Shepherd last year (2018). At my recent first renewal, my monthly payment went from $63.21/mo to an ASTOUNDING INCREASE TO $175.86/mo for the same coverage. FIGO has only been in business since April 2015 and evidently did not know how to set rates for it's excellent coverage. I suspect the underwriters woke up and realized they were not making enough money, so made a whopping increase in rates. Thankfully, my dog is healthy and did not develop any new health conditions, so I am able to look for new insurance with another company without having to worry about pre-existing conditions. But if my dog had developed new health issues in the last 12 months, it would be VERY difficult for me to get decent coverage. JUST BE CAREFUL ABOUT RATE INCREASES ! ! !
Insurer: Figo
By: Fran
Excellent Service. Fash response time.
I've had Nationwide since it was VPI. Excellent service. Fast turnaround time. Have never waited more than 3 weeks for reimbursement. New option of having $ deposited directly into account is wonderful.
Insurer: Nationwide
By: Colleen
Overly satisfied
I took my dog to vet for annual check up and maintenance. I'm overly satisfied with my insurance and their customer service. I entered 1 negative review and that is because I hit the wrong thing by accident. There is no back button to change it. I'm saddened to leave anything negative on my survey because I feel this company is EXCELLENT!
Insurer: Pets Best
By: Nancy