Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Customer service was so nice
My husband just died & the bank cancelled my Mastercard number before I had time to close off my accounts. When called Customer Service was so nice & asked me if I needed more time. That was better then the BMO bank that gave me no warning!! But still feel I am paying too much for the insurance.
Insurer: Trupanion
By: Sharon
Informative and very pleasant
Every one that I talked to a Trupanion have been , informative and very pleasant to work with on my questions about Trupanion's policy.
Insurer: Trupanion
By: Patty
Pets Best is great.
We have piece of mind knowing that our sweet Luna is covered. Pets Best is great at getting our claims paid out to us in a timely manner.
Insurer: Pets Best
By: Shannon
You have always been extremely.
You have always been extremely responsive and I have no regrets getting my 2 dogs insured. Not sure how you all came up with Obesity on Zeeks last EOB though. He is Very far from Obese and not sure if premiums could go up with that in his file.
Insurer: Pets Best
By: Vanessa
Great services from Pets Best.
Have always gotten great service from Pets Best.
Insurer: Pets Best
By: Laura
Claims process is easy.
Claims process is easy. We have had Pets best for 2 dogs for 12 years now. Premiums are high compared to other pet insurances. Friendly and helpful staff.
Insurer: Pets Best
By: Nalin
Customer service has been good
Customer service has been good, helpful, understanding when I've needed phone help for claims, payment info... claims are handled and paid fast 95% of the time.
Insurer: Trupanion
By: Suzanne
Extremely professional, pleasant, efficient.
Extremely professional, pleasant, efficient. I would strongly recommend Trupanion.
Insurer: Trupanion
By: Donna
Very easy to deal with
Very easy to deal with, good customer service and paid claim in a very timely manner.
Insurer: Trupanion
By: Vanessa
Friendly and helpful customer
Friendly and helpful customer service. Claims were processed in timely manner. Very happy with the service
Insurer: Trupanion Canada
By: Mayra