Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
I've carried Pets Best on Libby from the first day she came to live with us, never been disappointed.
They are always there to help with there on call vet to claims. ALWAYS replying quickly. Very happy with service and coverage.
Insurer: Pets Best
By: patricia
Great Company
Our cat, Sydney (an Abyssinian), became ill on 1/30. He stopped eating, very lethargic. Our local vet tried various treatments (ultrasounds, meds, NG tube) to little avail. They referred us to a specialty vet in the area where he spent five days in critical care undergoing numerous lab tests, ultrasounds, blood transfusion, bone marrow biopsy, and insertion of an e-tube for nutrition. He came home, but continued to lose weight even with the tube feedings. His lab results were all over the place (esp. liver enzymes), but no cancer and/or feline leukemia. His feeding tube became infected on 3/24 which necessitated its removal. He began to eat on his own after that so he was discharged with a follow-up scheduled for a week later. Unfortunately, on 3/30, he once again became lethargic (almost unconscious) and was continuing to lose weight even though he was eating (down to 2.1 kg). We had to make the decision to euthanize our furbaby at that time as his little body simply couldn't take it. The vet said his BP was very low (47), he was dehydrated, low RBC, and that in order for him to even be strong enough for the insertion of a PEG tube, they would have to give another blood transfusion and fluids. The vet at that time suggested it was time to put our little guy out of his misery. Although it broke out heart, we felt we had little recourse at that time (he was only 6 years old). From the very beginning, Trupanion has been supportive and paid his claims with no problem. The total cost of his vet care for these six weeks was approximately $20K when it was all said and done. We never could have given him this extra time if not for the pet insurance. After our $100 deductible, they covered 90% of all covered expenses. My only quibble with Trupanion is I wish they covered vet fees when your pet is hospitalized or seriously injured or ill. It's like our insurance saving "We'll pay for your hospital bills, but not for the doctor to see you while you're there." I'm totally on board with no payment for regular vet visits, preventive care, immunizations, etc., but this is one area I wish they would revisit (emergency vet exam fees averaged $125 at our vet hospital). I am totally impressed with the no limits on care (both annual and lifetime). Other companies might require you to pick a yearly limit, but how do you really know what is going to happen in the future? We NEVER would have imagined our Sydney running up these kinds of bills. I know a lot of people complain about the premiums, but we pay $113/month for an 8 year golden retriever and our cat. I don't think that's unreasonable at all for the peace of mind this brings. We have received nice emails from Trupanion upon Sydney's passing, so they truly do care about you and your pet.
Insurer: Trupanion Canada
By: Jackie
Terrible
Such a disgrace... First claim took over 1 month with 8 phone calls & 4 emails just to be Denied due to their make up reason of pre-existing condition. Which my Cat haven't seen any vet for over 10months. Don't waste money with Pet's Best ... unbelievable shady business
Insurer: Pets Best
By: Tony
Trupanion is the best!
We have had Trupanion for our shepherd since the day we welcomed him home. Trupanion's service is above the bar and we cannot say enough for the help they have given us. Their on phone help line is a joy to deal with and most helpful, courteous and sincere. Thank you Trupanion.
Insurer: Trupanion
By: Roxamme
Nationwide cares
Nationwide processed our claims right away. They made it easy and even followed up later on to make sure that our dog was doing ok. We have insurance on both of our dogs and recommend it to everyone whenever we get a chance for their pets.
Insurer: Nationwide
By: Theresa
Nationwide has my dog covered
I love that you check in on my mastiff, and that you genuinely seem to care about her well being. The claims process is easy, quick, and convenient.
Insurer: Nationwide
By: Mary
Veterinarian Pet Parent
When my 10 year old dog Jack developed blood in his urine it opened up a whole cascade of medical discoveries that ultimately led to him needing to have many stones removed from his urinary bladder as well as a large stone removed from his gallbladder. These surgeries were absolutely lifesaving and I was worried sick about whether he would survive not only the surgery but also the recovery, which can involve complications and a lengthy hospital stay. Throughout the entire process Healthy Paws was right there by our side. They provided me with a pre-approval document for his surgery, they paid 60% of the cost of his care almost immediately, and then emailed me several days later to ask about how Jack was doing. As a client and a veterinarian myself I HEAVILY researched many different companies before deciding on Healthy Paws. After my ordeal with Jack I would never even consider having another pet insurance for my two dogs and two cats, I recommend this insurance to all my clients and to every pet parent. As someone who keeps VERY close tabs on all of my pets' health, I can tell you things can creep up that you could never have anticipated or planned for financially.
Insurer: Healthy Paws
By: Allison
very satisfied with ease of service and submitting claims
Very happy with service. Submitting claims is a very simple and intuitive process. Satisfied with time it takes for claim review and payment.
Insurer: Nationwide
By: Tracy
Awesome service.
Awesome service. First time I've had to call, and I was very impressed. It makes me feel much more at ease, and confident I made the right decision in purchasing this policy for my pets.
Insurer: AKC
By: Kristen
Great insurance
I have been with Nationwide, formerly VPI, for about 12 years, both my dogs have had big and small heath issues and so far I can't complain. Great customer service.
Insurer: Nationwide
By: Monica