Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Lost clain
I think it's a great service but sometimes there's issues with the submitting claims through the vitusvet app so I have to resubmit via email. I've also had my claim "lost" sending it via email, so I had to resubmit it again but they quickly reimbursed me so it was fine.
Insurer: Nationwide
By: Fred
Best insurance ever!!!
Love how easy it is to do claims, thank you!
Insurer: Nationwide
By: Amparito
Wonderful Insurance Co!
The whole process of filing claims is so easy and the fact that I can check claim status online is wonderful! Great company!
Insurer: Nationwide
By: Tina
Skin Allergies and Itching
I called the Vet Help Line. My English Setter gets Skin Allergies and Itching every season when it starts to turn warm. The Vet on the Help Line suggested I take him to a local vet. I had to drive 1.5 hours to get to a Emergency Vet Hospital because it was the weekend and no local vets were open, he was in tremendous pain from the itch. You asked for the good, the bad and the ugly in the review. So, here it is: I suggest you get a Board Certified Homeopath Vet for your Help Line. Skin Allergies and Itching are the #1 reason owners take their dogs to the vet. Nationwide, you could save us all some money and eliminate those costly visits, harsh drugs and repeat visits if you would give us access to a BOARD CERTIFIED HOMEOPATH that is also a Traditional Vet with years of experience behind them. During my emergency vet visit I realized I did not want anything they were offering. I contacted my vet who I have been working with for Hank's skin allergies and itching on the next weekday, she told me what to do that was safe, more gentle than harsh drugs like antibiotics, apoquel and steroids. (Using these drugs the cycle keeps repeating and you wind up destroying your best friends kidneys and liver over time. My dog is excluded on my policy for skin allergies. It would have been great to call the Help Line and talk to a homeopath. Thank you for having the Vet Help Line option.
Insurer: Nationwide
By: Kathryn
checks and/or EOBs are in the mail very quickly.
We have been very happy with the service provided. We appreciate the quick response to a claim as well as your explanations for benefits paid or denied.
Insurer: Nationwide
By: phyllis
Bait and switch
You are miserably slow reviewing and paying claims. Your rep lied to me on prior conditions and coverage. BAIT AND SWITCH!
Insurer: Nationwide
By: David
Trupanion is far and away the BEST pet insurance - a total necessity for pet owners!!!
Trupanion is worth every penny and more! Not only is it unbelievably simple to submit a claim, but the customer service is also phenomenal. They truly care about our dog and always offer their well wishes and support. They feel like friends. Couldn’t recommend Trupanion more!!!
Insurer: Trupanion
By: Jessie
We gave them a 1 rating only because we could not rate them even lower
Petsecure agents are well-versed and prepared to find each and every way of denying coverage. Truly a heartless scam.
Insurer: Petsecure
By: James
So happy!
I’m really glad I made the choice to enroll all of my pets in health insurance. I’ve recently had a lot of medical costs in the last several months for all of my pets. Having trupanion has made it more affordable for me to make sure my pets are able to get the healthcare they need. I’m also really pleased with the customer service and have had nothing but good experiences with any of your customer service agents when I call. I would like to highlight Alyssa V. for being super personable, very patient, and very professional!
Insurer: Trupanion
By: Bethani
Friendly and efficient
I’ve dealt with other pet insurers and Hartville is the best by far. Claim submission is easy and payments are made in a reasonable amount of time. Their website is easy to navigate with claim status always updated. Most importantly to me, their customer service is friendly and helpful; a rare occurrence in this day and age.
Insurer: Hartville
By: Ann