Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Many thanks to ASPCA!
I love the ease of use, quick payment and top quality customer service of ASPCA pet insurance. I consistently recommend you to my friends. Keep up the great work. Thank you!
Insurer: ASPCA
By: Roger
Millie is doing great
Customer Service Rating: 10 Ease of claim Rating: 10
Insurer: Nationwide
By: Anita
Highly Recommend
We have had Trupanion for 8 years for our dog and 6 years for our cat. Our premiums are $113/month and have gone up steadily every year (not unlike my own personal health care insurance). At the end of January, our cat became severely ill; losing weight, little appetite, lethargic, liver enzymes off the charts. Our local vet diagnosed it as acute pancreatitis, but once treatment was not proving helpful they referred us to a specialty vet. Sydney spent 5 days in critical care undergoing numerous lab tests, ultrasounds, a blood transfusion (very low RBC), a bone marrow biopsy, and came home on an e-tube for nutrition. He continued to lose weight with the e-tube, however. His e-tube became infected after about 5-6 weeks and it was removed since he was starting to eat on his own. He came home with us after that procedure & seemed more like his normal self, although he was still losing weight even though he was eating. Finally, on 3/30/19, his little body just couldn't take it any longer. I came home from work and he was limp, barely breathing and unresponsive. We rushed him back to the vet who made the recommendation that we euthanize. His BP was 47, his weight was down to 2.1 kg, he was dehydrated, and his RBC was very low. We made the difficult decision, but the only humane one for him (he was only 6 years old). Trupanion was there with us from the beginning. No, they don't pay exam fees (even emergency or hospital exam fees), but once we met our $100 deductible, they paid 90% of all his outstanding bills, including special food for his tube. All the vet bills totaled close to $20K and we never could have done it without the insurance. Sydney's share of the $113/month premium is $37. Even if we had stuck $100/month away for vet bills for the past six years, we would not have even come close to being able to afford his care. So I get people's frustrations with the premiums and disputes over pre-existing conditions, etc., but when something catastrophic happens, it pays to have insurance. You hope you never need it (kind of like ourselves), but you're thankful to have it when you need it. Trupanion has been very kind since Sydney's passing. They already refunded his portion of his premium for April and we have received several emails from them expressing their sympathy. I'll recommend them everytime!
Insurer: Trupanion Canada
By: Jackie
Trupanion has always insured my pets to the level expected, claims are easy to submit, and service is fast.
Trupanion deliveries promised coverage in a fast and extremely convenient way.
Insurer: Trupanion
By: Sheri
Wish they covered humans
I signed up for Healthy Paws when I adopted my pittie 7 years ago. I am so glad I did. They have been awesome! Gracie is my gold plated pound puppy. She has had a lot of health issues along the way and a few ER visits. She had a bilateral TPLO when she was 3 and Iast week she was diagnosed with cancer and had surgery to remove a tumor. After her surgeries they email and ask how she is doing and to give her a big hug. Wow! They have always paid claims without question and even paid something that normally wasn't covered (and clearly stated in their policy) only because my pup was so sick. Claims are easy to submit and always processed quickly. I am so thankful I have this insurance. There is no way I could have afforded all of Gracie's surgery and medications otherwise. And it is clear that they care about the pets and not just about money. Too bad human health insurance isn't this awesome! Human health insurance companies should learn from Healthy Paws!
Insurer: Healthy Paws
By: Liz
Pleased
I have been very pleased with Pets best. I have never had to wait for their response and always paid in a timely manner. I HIGHLY RECOMMEND PETSBEST!!
Insurer: Pets Best
By: Shirley
Did the right thing
My dog was diagnosed w Addison's disease last year n they were extremely supportive n understanding thru the process and really did the right thing throughout. The only complaint I have is how much (about 30%) they raised my premium from last year to this year. Their website claims average premium is about $40-$60 and mine is above that and my dog is only 7.
Insurer: Pets Best
By: Kathleen
Long wait time
I think the wait was too long. I understand people get busy. The problem is people that bit this insurance are doing so because they want extra protection for their pets and finances. They shouldn't have to Wait 10 days
Insurer: Pets Best
By: David
Great Customer Service
Call to check if chemo and/or radiation were covered on my policy for my precious, little dog. The lady I talked to was very helpful and I was pleased to find out that that he will have coverage for his treatment.
Insurer: Nationwide
By: Sandra