Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Best company a person could ask for!
I am so thankful for Nationwide Pet Insurance. The ease of filing claims is awesome!!! Review and reimbursement has been surprisingly fast. Thank you guys for helping cover the cost of my fur baby’s issues. I am so thankful and can’t thank you guys enough!!!
Insurer: Nationwide
By: Andrea
Better Coordination with VitusVet
We tried submitting our claim through the VitusVet app per the suggestion of Nationwide. However, there was no confirmation email for the submission for the claim and then it did not show up in our account after 48 hours so we submitted the claim via email (per the previous method). Only later after a week, did we see the VitusVet claim register in our account. It created confusion and multiple duplicate claim submissions.
Insurer: Nationwide
By: Judy
Great, easy to use insurance service
Having never had pet insurance before, I compared a lot of companies before deciding on ASPCA's plan. My comparisons showed that it was the best value for the premium cost. I just filed my first claim and it could not have been easier. The online process was easy to do and tracking the progress of the the claim was a cinch. The amount they paid was exactly as spelled out in the policy. I phoned customer service to ask a question about whether I should sign up for direct deposit for the claim payment, and even though it was too late to do it on this particular claim, the customer agent did all the set up for me online so that I didn't have to log back on to the website and do it myself. She was friendly and efficient.
Insurer: ASPCA
By: Heidi
Love the app makes claims easy! Very clear on what’s covered and what’s not.
Aspca has helped a lot when Puck has been ill to accidents like getting stuck on a mouse glue trap! The app makes it crazy easy to submit a claim I do it while walking to my car from the vet! I love that they have direct deposit! Sometimes though when it’s Holidays are really busy times when people are submitting a lot of claims it can take a while to get reimbursed… But that’s the only thing I can think of that I have come across that isn’t ideal.
Insurer: ASPCA
By: Lindsay
Great, and fast, service.
I was pleasantly pleased when, after submitting a claim, a mere 2-3 days later the claim was resolved with payment of most of the charges. Such service is unheard of nowadays. I highly recommend ASPCA pet insurance.
Insurer: ASPCA
By: Paul
Superb CS and claims dept.
Thank you all for your help this past year as my Brady has been severely ill and your support has been a tremendous help in caring for her.
Insurer: ASPCA
By: William
Pleasant to deal with
Reliable service.. has been slow at times being reimbursed; however... Have treated me fairly
Insurer: ASPCA
By: Wendy
I was kept in the loop!
It was taking longer than usual to process my claim, but I was promptly notified when they realized it was going to take longer than expected. Once my claim was processed I got a detailed list of what was covered, the amount that was/wasn’t covered, AND why things were not covered if they weren’t. I love that I had already gotten answers to questions I knew I’d have.
Insurer: Pets Best
By: Amanda
Fast claim service
My dog Pearl went in for teeth cleaning and wound up needing a tumor and some teeth removed. Nationwide made it so easy to submit her claim and I got reimbursed quickly.
Insurer: Nationwide
By: Emily
Gizmo is happy and healthy, Having ins for him makes me happy..
Very Happy with your service
Insurer: Nationwide
By: Nadine