Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Nationwide always comes through.
Hank is our 5th puppy — and the 4th to be insured by Nationwide/VPI. We couldn’t afford our good veterinary care without the insurance. We appreciate the quick and efficient service and the portal that allows us to easily stay in touch and follow the claims process.
Insurer: Nationwide
By: Cherie
Go glad I got pet insurance!
Pet insurance with Nationwidw has been super smooth!
Insurer: Nationwide
By: Amy
LOVE Embrace!
I absolutely love this company! Interactions are easy and people are kind. They follow through with all their policies, everything is transparent. They really care about their customers human and animal!
Insurer: Embrace
By: Jill
Great Service
Nationwide has been wonderful! I appreciate the great service I receive after summiting a claim. I appreciate all they do for me and my " fur baby". Thank you again!
Insurer: Nationwide
By: Anne
Nationwide had the back of my and my pup
In a very stressful and scary situation, it was reassuring to know that nationwide was there for us. Helping to cover the cost of an emergency overnight surgery is something me and my pup are very thankful for! Thank you for being so kind!!
Insurer: Nationwide
By: Leanne
Claims settled quickly
Fantastic service and very fair. Claims are settled very quickly.
Insurer: Pets Best
By: Cameron
Very easy
The process for submitting a claim is very easy. I do wish they could be evaluated faster, however I do appreciate the update emails explain delays rather than not hearing anything at all. My experience with Pets Best has been very good to date.
Insurer: Pets Best
By: Jenny
Email updates
There was a delay in processing my claim, but I appreciate the email sent acknowledging the delay.
Insurer: Pets Best
By: Kit
Extremely satisfied
I love that all I have to do is take a picture of my bill and turn it in. The underwriting team also distinguishes between what is covered and not, so I don't need two bills when I go to the vets office. This is our first experience having insurance on a pet and I'm extremely satisfied so far!
Insurer: Pets Best
By: Carol