Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Efficient and prompt with claims.
Your company is very efficient and responds to the claims right away!!!
Insurer: Pets Best
By: Diana
Pleased with the claims process.
pleased with the handling of my claim
Insurer: Pets Best
By: Marti
As easy as 1, 2, 3!
As easy as 1, 2, 3! Visit the vet, scan in your receipt and receive your deposit. I am very please with my first transaction using our wellness benefit for Mr. Watson! Pets Best is affordable and their customer service is spot on!
Insurer: Pets Best
By: Amber
Ease of filing
Ease of filing a claim and Hailey is an amazing customer service rep that I have been speaking to and emailing. She s made the entire process amazing.
Insurer: Trupanion
By: Lynne
Trupanion makes it very easy
Trupanion makes it very easy and quick to process a claim and get a response
Insurer: Trupanion
By: Martha
Very thankful for Trupanion's quick response
Very thankful for Trupanion's quick response and my reimbursement in time to pay the credit card bills. Thank You for not making a difficult situation more stressful,
Insurer: Trupanion
By: Keith
I am always notified when a claim is started
I am always notified when a claim is started and within the time specified, I get all the information I need about my claim, in an itemized list. Fast and efficient. Thanks!
Insurer: Trupanion Canada
By: Jayne
Trupanion is a wonderful dog insurance
Trupanion is a wonderful dog insurance. The people are very helpful and friendly and the claims are handled very quickly and very professionally. I am so glad I got this insurance for my little dog!
Insurer: Trupanion Canada
By: Jackie
Clear. Expedient.
Clear. Expedient. Straightforward. Works with me and with my veterinarian. Pays directly to my vet s Office. Lets me focus on my dog becoming well and not the bills and paperwork. Happy with my choice of insurance.
Insurer: Trupanion Canada
By: Joanne
Ease of use
Ease of use at all facilities I've been to with Kilo, as well as fast estimate and approval times. I have already highly recommended it to my pet parent friends :)
Insurer: Trupanion Canada
By: Sheila