Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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If only human insurance could be so easy!
This company is wonderful. You take a photo of your vet bill, send it using the healthy paws phone app, and they reimburse you a few days later. They cover what they say they will cover, no questions asked. It allows you to take your pet to the hospital when they need it without having to worry how on earth you'll be able to pay the bills afterwards. Just two weeks ago our extra small mini dachshund, who'd been kind of lethargic for a few days and not eating or drinking, started throwing up copious amounts of blood. A quick/frantic google search hinted to me that it might be Hemorrhagic Gastroententiritis, and not wanting to take any risks, I bundled her up into the car with the kids and brought her straight to the hospital. I'd read that in small breeds in particular this kind of illness could have serious repercussions if not dealt with right away. The doctor confirmed it was GH and said we'd been smart to go directly to the hospital. They put her on an IV and medication and kept her overnight. Late the next day we brought her back home and a few days later, she was back to normal. Healthy Paws covered it all and even sent me a personal email asking me how she was doing. (The idea that Blue Cross Blue Shield would want to find out how I was doing after processing one of my medical claims is comical....in a sad, sad sort of way.) Anyway: get this insurance. They're affordable and they honor the terms of your contract. And they're super nice.
Insurer: Healthy Paws
By: Claire
If only human insurance could be so easy!
This company is wonderful. You take a photo of your vet bill, send it using the healthy paws phone app, and they reimburse you a few days later. They cover what they say they will cover, no questions asked. It allows you to take your pet to the hospital when they need it without having to worry how on earth you'll be able to pay the bills afterwards. Just two weeks ago our extra small mini dachshund, who'd been kind of lethargic for a few days and not eating or drinking, started throwing up copious amounts of blood. A quick/frantic google search hinted to me that it might be Hemorrhagic Gastroententiritis, and not wanting to take any risks, I bundled her up into the car with the kids and brought her straight to the hospital. I'd read that in small breeds in particular this kind of illness could have serious repercussions if not dealt with right away. The doctor confirmed it was GH and said we'd been smart to go directly to the hospital. They put her on an IV and medication and kept her overnight. Late the next day we brought her back home and a few days later, she was back to normal. Healthy Paws covered it all and even sent me a personal email asking me how she was doing. (The idea that Blue Cross Blue Shield would want to find out how I was doing after processing one of my medical claims is comical....in a sad, sad sort of way.) Anyway: get this insurance. They're affordable and they honor the terms of your contract. And they're super nice.
Insurer: Healthy Paws
By: Claire
The policy we have with Nationwide for our dog is great!
Nationwide offers a variety of policies, and the one we have for our dog is fantastic! Claims are handled relatively quickly and customer service, when needed, was very helpful.
Insurer: Nationwide
By: Denise
Fantastic!
Nation Wide did a fantastic job! The claims were easy to send over, no hassle. I received an e-mail shortly after letting me know the claim was in process and they explained it could take a few weeks to process. I was aware of the time frame and really appreciated that. Thank you for all that you do!
Insurer: Nationwide
By: Jordan
Fantastic!
Nation Wide did a fantastic job! The claims were easy to send over, no hassle. I received an e-mail shortly after letting me know the claim was in process and they explained it could take a few weeks to process. I was aware of the time frame and really appreciated that. Thank you for all that you do!
Insurer: Nationwide
By: Jordan
Affordable and Great customer service
First experience was great! Submitted our wellness claim and within 72 hours I was reimbursed. Customer Service was very helpful and patient with all my questions before enrolling as well after enrollment.
Insurer: Pets Best
By: Amber
Nationwide is great.
So far, my experience with Nationwide has been amazing. Thank you for your excellent customer service.
Insurer: Nationwide
By: Zinia
quickly took care of claim
compared to who we had before, everything from doing the claim and the response was amazing. Thank you very much
Insurer: Nationwide
By: Stacy
Happy Dog Mom
I have had my pet health insurance for about 2 1/2 years, and I love it. The policy clearly outlines what is covered and what is not, and filing a claim is super easy. I used to fax my claims in, now I do it right from my iPhone through an app. Reimbursements are generally issued in about 2 weeks...but sometimes it's faster. And, with the option of direct deposit, I don't have to wait extra time for a paper check to come in the mail. Once payments are released, they are usually credited to my account within 24-48 hours. Pet health insurance may sound silly to some, but if you have it, you will be forever grateful. It allows me to focus on my pet's health when he's under the weather, and not worried about my pocketbook quite so much.
Insurer: Nationwide
By: Deb