Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Followup from a new customer
Nationwide's service has been great! The company came recommended by our daughter.
Insurer: Nationwide
By: Mary
Easy to File, Easy Payment
Our dog Oona has made several trips to the vet lately. I've been impressed with how easy the claim process has been. The clinics turn in the form and the payment now comes electronically. The only thing that's not ideal is that Oona's liver condition is not covered, so some of her claims have gone unreimbursed.
Insurer: Nationwide
By: David
Mahalo for support & speediness.
Aloha, appreciate follow ups/comments along with support & speed of payments. Mahalo
Insurer: Nationwide
By: Greg
Best pet insurance I could find
Very fast response when vet bills submitted. Always cheerful when called. Know answers to everything I have asked. Very professional
Insurer: Nationwide
By: Joyce
Wonderful
I honestly don’t even care that you give gift cards or whatever you do for referring people. I sit in the lobby waiting for our dog who was diagnosed with an autoimmune disease. I tell everyone I possibly can about how wonderful nationwide is. Unfortunately her disease is very emotional for us and expensive. Just to know that nationwide is always there for us and truly does help with veterinarian bills makes all this just a little bit easier.
Insurer: Nationwide
By: Lauren
Healthy Paws is the best!
Randy my dog suddenly grew an ugly lesion on his lip. The vet recommended surgery right away. Healthy Paws stepped right up and helped pay for the surgery. Then additional pathology was necessary to rule out lymphoma. During this process there were several calls to Healthy Paws with coverage questions, even on a Sunday! Each call was answered by a caring voice that really sounded concerned about Randy. Professional, caring, and knowledgeable, incredible service. The last call was last week when I happily reported Randy is cancer free.
Insurer: Healthy Paws
By: Liz
Perfect! Thank you for being there when we needed you!
Blown away with how good this company has been. My little man needed surgery to remove a huge tumor. At a very stressful time your claim process was easy fast and the payment was in my account in three days! Simply said...Thank you!
Insurer: ASPCA
By: M
Best Pet Insurance I Could Ask For
We purchased Nationwide Pet Insurance within a few days of us getting our Goldendoodle. We opted for the premium package with the Wellness coverage and have awesome coverage and service from Nationwide. The service for claims was simple and even got better when Nationwide enabled electronic payment for the reimbursements. Our vet keeps a template of the claim form in our dogs file and upon completion of the visit they are usually able to send in the claim within 24 hours. Within a few days we are notified by Nationwide that they received the claim for processing.
Insurer: Nationwide
By: Bryant
Easy. To use app & excellent customer service!
I researched which insurance to purchase and picked ASPCA because it has so many options at a reasonable price. The app is Simple to use and easy to upload your vet bill. I uploaded the document and was reimbursed in less than a week! Customer service is super friendly and helpful; would highly recommend.
Insurer: ASPCA
By: Bethany