Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Nationwide is WONDERFUL!
Nationwide is very easy to work with and qualified reimbursements are prompt.
Insurer: Nationwide
By: Bernadette
Human health insurance should be this good and easy!
Great provider of pet insurance and always service and user friendly!
Insurer: Nationwide
By: Patrice
Great team, Great Service, Best decision for your little angels!
We have two little angels of love. A maltese and a pit/boxer mix and both have plans with HealthPaws and I have never regretted the decision. I have filed several claims with HealthyPaws and the service has been transparent, quick, and efficient. The team has always been available to answer any questions both over the phone and online. Their price is very competitive and reasonable. I really love how easy it is to understand their plans. I highly recommend their service!
Insurer: Healthy Paws
By: Alberto
We HATE Pest Best!!!
Pet’s Best is more like Pets worst! They declined our claim after over a month of asking us for back up files. We took our dog to emergency 1 time in her life last month and she was diagnosed with Bronchitis which is fluid in her lungs. She was give medicine and she is now fine. They denied this claim based on ya taking our dog a few years ago to her vet for reverse sneezing. We appealed the claim with the Dr’s help and a letter saying these issues are un related and still nothing! We are canceling this policy and Visa is filing fraud against this based on our evidence they refused to do there part in our contract. She has no preexisting water in her lungs hence pets best failed us in contract. We felt the over 40 day process here and lack of communication to be terrible. We have another person canceling there policy too now. They were also denied an ER visit for no reason. They don’t care about pets. Only money!!
Insurer: Pets Best
By: Danielle
Better than my human health insurance
Nugget had very invasive double TPLO surgery. ASPCA’s customer service was very nice, well spoken and made the whole process transparent and easy to manage. I would recommend Nugget’s coverage to all large breed dog owners.
Insurer: ASPCA
By: Matthew
Prompt service
Embrace quickly reviewed my claim. I received a message from the Claims Team with a person to contact if I had questions. The service feels as personal and as responsive as going to my veterinarian. Yay Embrace.
Insurer: Embrace
By: Daniel
i recommend Nationwide to every dog owner I know!
Great company! They have been super to me and my baby Sugar Bear. She has had her share of health problems and Nationwide has come through with many payments to help ease the burden of the vet bills! Fabulous!
Insurer: Nationwide
By: JUDY
Not sure this could have been worse.
Trupanion lost my first set of claim forms (2/18/19). Their site was broken so I couldn't get information on its status, and when I called in (3/19/19) they had me resend my forms. On 3/31 I find out a claim for Dog A was mistakenly listed for Dog B, so of course it was rejected! As of 4/6 status on my five invoices is: * pending * pending * pending * mishandled and therefore rejected Trupanion has been been absolutely awful. Any progress at all apparently needs constant prodding from their customers. Their reps are easy to get on the phone but getting a cogent response is like pulling teeth, and DO NOT BOTHER EMAILING. They don't appear to respond to emails at all. I'll update this review if there's some decent work done but outlook is NOT good. My dog is fine, but Trupanion needs some serious work!
Insurer: Trupanion Canada
By: aris
I am happy with Natuonwide
I purchased pet insurance from Nationwide in January of this year. I have filed 2 claims since. One for an injury and one for dental cleaning under anesthesia. I filed both claims quickly and easily using the app. Both claims were completed in 3 weeks and a check in the mail a week later (can receive payment more quickly with direct deposit). I am happy with the service and knowledge my pet vet bills will be taken care of in the event of a serious illness or injury.
Insurer: Nationwide
By: Karen
Very good, helpful
Great service, very helpful
Insurer: Nationwide
By: Gabrielle