Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Great coverage, easy service
I have been very pleased with my Nationwide coverage for my dog Reese. The coverage has been great and it has benefited us a great deal with our vet bills this year. The process of filing a claim is super easy. The only thing is it seems to take a really long time (about 30 days) for reimbursement. With large vet bills it’s hard to wait an entire month for reimbursement!
Insurer: Nationwide
By: Lynne
My claim was totally "user friendly" to submit and was promptly settled to my complete satisfaction.
The way Embrace handled our claim was amazing. The online form already contained necessary information which made it so easy to complete and submit. I received an email almost immediately saying the claim had been received. It was reviewed and settled within 3 days.
Insurer: Embrace
By: Fred
Very Pleased with Coverage, Convenience and Service
We are coming up on Loki's first birthday and so far have been very pleased with our experience with Nationwide Pet Insurance. I have referred several people to you. The app makes everything so convenient. I have not had any issues with claims being denied or getting the run around that one might expect from insurance companies. We plan to continue our coverage with Nationwide and hope that we continue to have a great experience, as we have a few large appointments coming up (ie: neuter, gastropexy, microchipping, 1 year wellness visit, etc.) Thanks for giving us the peace of mind that financially we will always be able to provide Loki with the best veterinary care!
Insurer: Nationwide
By: Kelly
I'm so glad I had this pet insurance!
I’m so glad I had pet insurance when I had to take my very sick dog into the emergency vet. When they gave me a quote on the cost, it was one less thing for me to worry about. I can’t imagine what it would have been like if I had to choose what to do for him based on cost. I made the claim and was reimbursed within days. Thank you!
Insurer: Nationwide
By: Kathy
Great customer service and support!
Nationwide does a great job of fairly reviewing claims and paying in a timely manner.
Insurer: Nationwide
By: Randy
Couldn't Ask For a Better Pet Insurance Company
Nationwide has exceed any and all of my expectations. They are prompt with getting my money back to me, they are helpful when you contact them. There is no fluff, it's very straightforward which i appreciate.
Insurer: Nationwide
By: Ryan
HealthyPaws Saved My Pup, and Saved Us Over $14K
My pup Bowie broke his femur back in March and since then has had six surgeries, three ear infections, and countless hospital stays, amounting to well over $20,000 in medical expenses—with more to come! Thanks to HealthyPaws, we have saved a total of $14,321.87. There is no way we could have provided our fur baby with the care he needs without the wonderful humans at HealthyPaws. Not only have they provided the financial assistance necessary, but they are kind and compassionate and continuously send e-mails checking in on our little guy. Since Bowie's injury, I have become a HUGE advocate for pet insurance and tell everyone who will listen about HealthyPaws Pet Insurance. 15/10 would recommend.
Insurer: Healthy Paws
By: Karisa
Peace of mind
Prompt payment of claims. Easy to work with.
Insurer: Nationwide
By: Rebecca
Thank goodness I have my pet insurance through Nationwide
So happy we signed up with Nationwide pet insurance. The claim process is easy and your customer service is wonderful. Every person we've talked to has been very friendly and professional.
Insurer: Nationwide
By: Cindy
ASPCA Pet Insurance provides peace of mind
My husband & I adopted the most adorable St. Bernard puppy in May, 2018, he was 3 mos old when we brought him home, we named him Ziggy. Unbeknownst to us Ziggy's fun, carefree life would be quickly interrupted at the age of 5 mos. He came down with some unknown illness that first presented as lameness and quickly morphed into bacterial infection throughout his little body to the point where he was in severe distress. From mid-July to early August our days were spent taking Zigg back to emergency vet hospital (he was hospitalized 3 separate times) and each time still the Vets were not sure he would survive this ordeal. Primarily because he was a puppy and his immune system not fully developed. We had many scary sad nights, but throughout it our Vets never gave up hope they would find what was wrong with Zigg. Happily today, Zigg has been home (for more than a month) and is well on his way to recovering. His diagnosis finally came that he had the dog version of MRSA (serious bacterial infections). Through all of this, we never once lost any sleep on how we were going to pay for Zigg's care. We found out luckily, that the breeder we adopted Zigg from had never canceled his ASPCA Pet Insurance. His coverage was for accidents/injury and paying up to 90% of bills. Submitting my claims for reimbursement was one of the easiest things I have ever done (too bad human health insurance isn't this simple). Went to the website, uploaded receipts, doctor's reports. ASPCA representatives emailed me immediately stating claims were received, and kept me informed of how they were progressing. ASPCA reps contacted the Vet directly, I did not have to be an intermediary. My first set of claims were reimbursed (at 90%) within 2 weeks of submission, my 2nd set within 1 week. I cannot stress enough the fact that we were dealing with life threatening issues with our baby boy was beyond stressful, NOT having to have to worry about how we were going to pay for his care was beyond a miracle. Going thru what we have with Zigg, I realized I needed to get coverage for my 2 older dogs, Clay & Finn (Golden Retrievers - 8 & 5 years of age), now I know I will never worry about caring for their medical needs in the future. If it ever occurs again, I know ASPCA will handle everything for us and all we have to do is focus on getting our babies well. And on a separate note, whenever I did call ASPCA with questions or concerns, their very first question upon identifying me was "How is Ziggy?". It was incredible to have such care and concern with a representative whose job (really is to sell insurance). But the folks on the phone were truly caring and were concerned and you could feel it, it was not at all insincere. And even now almost a month since my last submission they were calling to follow up and see how Ziggy was doing, it was like talking to friends. I know there are many people who do not understand the connection we have with our pets, they are our family and to many of us "our children". And like any parent we love talking about our children, the folks at ASPCA understand this and are happy to hear our stories.
Insurer: ASPCA
By: Maria