Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Customer service professional
I’m very satisfied with everyone I’ve been in contact with.
Insurer: Hartville
By: Miriam
Great customer service.
Very helpful in purchasing this insurance. Quick review of submitted claim and reimbursement. I had Nationwide insurance with my Siberian Husky for 15 1/2 years.
Insurer: Nationwide
By: Donna
Still waiting for a return call to explain exclusions
We have had tour company for years and were very happy with our last dog. I was sent a letter stating we had exclusions now. I called and the person said they had never seen this before and that she was off in a few minutes but set a call up for the next day and I never heard from anyone. We had our dogs dna done and he has no allergies but nationwide is excluding that and something with aggression. He is a rescue and we have spent thousands on training and he is a model dog but he had been beaten and is afraid of new people at first . After he knows you he is a lover. I am still needing an explanation please.
Insurer: Nationwide
By: Ayla
The best pet insurance is Embrace!
Embrace is always courteous and prompt when answering questions or settling claims. It is reassuring having such excellent coverage to go along with the top level of veterinary care our cat receives. Thank you, Embrace!
Insurer: Embrace
By: Susan
EVERY PET OWNER SHOULD HAVE INS WITH PET PLUS US!!
Incredibly grateful and fortunate that we have PET PLUS US Insurance for our Jack! Ease of claims is the least benefit! Jackie has idiopathic epilepsy which developed at the age of 2 and 1/2... managed and controlled by meds, an amazing Vet, his loving family and PETS PLUS US Insurance ... Jack remains low risk and has a thriving adventurous life! THANK YOU! ~ Jack’s Mama
Insurer: Pets Plus Us
By: Marissa
I'm very pleased
I signed up for the illness plan and the wellness plan. After reading the reviews and talking to the staff I felt assured of signing up. I submitted my first two claims, and was as easy as they explained. I was given updates throughout the process and my claims were processed. I'm very pleased with Pet Best Insurance.
Insurer: Pets Best
By: Emily
Helpful and friendly
The person I talked to was helpful and friendly.
Insurer: Pets Best
By: David
Amy was amazing
Amy was amazing . Clearly she well informed regarding your policies. I appreciated her patient interactions with me. I interrupted her multiple times to ask questions as they occurred to me and she remained positive and professional.
Insurer: AKC
By: Kathleen