Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great pup insurance!
I've had excellent service with Nationwide Pet Insurance. Diego is feeling much better after his little ear infection. Thank you for everything!
Insurer: Nationwide
By: Danni
You guys are great! Very grateful to have this insurance!
I really appreciate you checking in on Kino and your prompt payment of claims. Wish it was a little easier to file though -- would be great to have a place on the site where we could just upload invoices and check a few boxes/answer a few questions in an online form vs. having to download and complete a pdf. Thanks for your services!
Insurer: Nationwide
By: Lisa
Extremely satisfied customer
I have been very pleased with the ease of submitting my claims and the timeliness of getting reimbursed. I love the mobile app!
Insurer: ASPCA
By: Tara
Extraordinary
I think you are terrific. Always helpful and professional yet compassionate
Insurer: Nationwide
By: Shelley
Thank you Nationwide!
I am so glad I have Nationwide Pet Insurance. My doggie has to surgery to correct his grade 4 MPL. I have peace of mind should my dogs need unexpected sickness or surgery. I got re-imbursed in exactly 2 weeks after filing my claim. Thank you Nationwide!
Insurer: Nationwide
By: Lilian
Great Insurance!
Nationwide paid all my claims in a timely fashion.Using the VitusVet app made submitting claims super easy.
Insurer: Nationwide
By: Crystal
.So glad I have invested in Embrace pet insurance.
Nine days after my dog's surgery, I received a notice from Embrace that she was covered on our 80/20 plan. I'm so grateful for the quick turn around.
Insurer: Embrace
By: Natalie
Back with ASPCA where we belong.
I made the mistake of switching from ASPCA to another provider two years ago and it was regrettable to say the least. I am back with ASPCA and have both of my pups covered with them. I've made 3 claims over the past 6 months and all have been handled very expeditiously with a simple uploading of my vet invoice into the claim application in the member center. So, So glad to be back.
Insurer: ASPCA
By: Desi
Great Pet Insurance
This is hands down the best pet insurance out there. The have done everything they promised when I first signed up. Thanks Nationwide!!!
Insurer: Nationwide
By: Michael
Claims Processing Needs Improvement
I find that the overall claims processing needs improvement, 1, takes to long to pay claims, waiting up to 30 days for claims payment is far to long these days 2. how to submit claims should be more automated. Yes you may offer a claims form with some information pre-filled but then you need to print that form to sign it, then upload that form and then create an email and attach and send off. Does having to sign the form really make a difference. The process should be designed so that you can complete a claim form online and then upload the receipts to attach to it. 3. Receiving payment and having to use another service. Why can't the electronic payment be integrated within Nationwide web app. Now you get a notice that there is a payment=. You need to go to another application to request the movement of $.
Insurer: Nationwide
By: Robert