Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Amazing insurance!
We are with Healthy Paws since 2013 and we absolutely love it!!! Very easy to file a claim and very quick reimbursement.
Insurer: Healthy Paws
By: Ada
Great insurance to have. I worry free
A plus insurance to have. The representatives are all very friendly and helpful on the phone
Insurer: Nationwide
By: Diane
Great claim service.
Very happy with the thorough review process and determination. Dental work was covered under the Health and Wellness plan; very transparent with providing info on future claim approvals and disapprovals. I appreciate the heads-up as far as pre-existing conditions are concerned.
Insurer: Embrace
By: Mary
Outstanding Service
I appreciate the follow up I receive for my animals. Always professional and caring
Insurer: ASPCA
By: Sandy
Claims service is outstanding and fair.
We've had several claims this year. Pet's Best has been outstanding. Quick to process claims and decisions are fair. We have no complaints except that we wish our dog wasn't in need of these services. The interface is outstanding and easy to use. Good company!
Insurer: Pets Best
By: Lou
Efficient and Pleasant!
Working with PetsBest is definitely the easiest insurance claim processing you will ever experience. They even sent me a status email when processing took just a little longer than they expected.
Insurer: Pets Best
By: Billie
Reliable
We had an issue a few months ago and couldn’t get straight answers when we called customer service. It’s a little pricey for two dogs, wish the multiple dog discount was greater.
Insurer: Nationwide
By: Dani
claims department is incredible slow to repond to emails
Submitting claims has been super easy, but getting an efficient response is frustrating. For example, when I submitted my second claim, I needed to submit additional records, which I did. Following up to see if they were received and the claim could be processed was so frustrating, as there is no update online. When I called I got a service rep who gave me a generic "please allow additional time" - not helpful.
Insurer: Nationwide
By: Jill
Great service and understanding staff
Having pet insurance with nationwide has been great. Claims are paid and staff help you each steps you need. Great job nationwide pet insurance.
Insurer: Nationwide
By: Maritza
Awesome
They are extremely helpful and concerned about my pets health. Prices are low compared to other insurances. They are easy to get a hold of as well as their app when submitting claims. Would definitely recommend them for your pets insurance
Insurer: ASPCA
By: Karen