Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Filing a claim was easy & service was fast.
I have had great service. Would definitely recommend to others
Insurer: ASPCA
By: Kim
Excellent service
Nationwide Pet insurance has been a staple in our household for nearly 10 years now. The process is very simple and they always make sure to take care of their customers. When we recently had to say goodbye to our last dog, they took the time to reach out to us to share their condolences and make sure that we were doing okay. They have built customers for life in us.
Insurer: Nationwide
By: Bob
I would say that B.B. has better insurance than I do.
Excellent service, prompt resolution to claims.
Insurer: Nationwide
By: Zoe
Let The Customer Know You Changed Systems
For the longest time (over 10 years) we had been emailing a scanned copy to ASPCA for insurance claims, and they generally got right on it, but not recently. After a few weeks of not hearing anything we submitted again, and again no reply. It was only after going to their website that we noticed a direct form application. All well and good, of course, but who was monitoring the email submissions that happened in the interim? Once we filled in the website form everything was taken care of quickly, and so now we know.
Insurer: ASPCA
By: Howard
Great help! Never worry about the submission part
Great Service!!!
Insurer: Nationwide
By: Abby
Great service and response
Good turn around time on reimbursement. I got an immediate response when I had a question and it was resolved.
Insurer: Nationwide
By: Joanne
Excellent communication and quick reimbursement make Nationwide a good choice for us.
Our vet files the claims for us and Nationwide responds very quickly. One the deductible is met, we get excellent benefits and Nationwide handles claims very efficiently and quickly. We are very happy that we chose Nationwide to insure our dog.
Insurer: Nationwide
By: Richard
One of the best decisions I've ever made.
I have had Healthy Paws insurance on three of my dogs for about 5 years now. Hank has had 2 ACL and one stomach surgery. Audrey has had 1 ACL surgery. Frankie is not allowed to get hurt. Healthy Paws has paid each bill quickly and without issue. Using Healthy Paws was one of the best decision I've ever made.
Insurer: Healthy Paws
By: Jeff
Embrace was wonderful.
My kitty go very sick. He nearly died and spent in total over a month in the hospital. After surgery and months of recovery and relapses, he is finally starting to get better. Needless to say, it was very expensive. Without Embrace, we couldn't have afforded Fishcake's vet bill. The only problem we had was that some of the claims took a little while to go through, probably because there was so many of them. If you have a pet, get pet insurance. Embrace was easy to work with, reasonable fast, and super nice.
Insurer: Embrace
By: Danielle