Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Best Pet Insurance
My first claim, for more than $5k, was submitted ten days after beginning coverage. My cat, Gray, got an infection that required surgery and nine months of medication. Embrace was incredible then and I knew I’d have them for life. Four years later and zero claims, Gray started exhibiting the same symptoms—sneezing and seizures. We went back to the same neurologist and he required an MRI and spinal tap. Again, Embrace was there for us. In fact, because he hadn’t had a claim in more than three years, they even took $150 off of his deductible! Who does that?!? Embrace. That’s who. I recommend Embrace to everyone I know. They are unequivocally the best pet insurance I’ve ever experienced. Their staff, their policies and their timeliness are second to none.
Insurer: Embrace
By: Tracey
Grrreat Company!!!
I love how you guys acted so fast on my claim. You make claim submission so easy and without any hassle. Thank you for your kindness, Chanda Patterson
Insurer: Nationwide
By: Chanda
Takes a very long time and needs to be followed up on.
It's easy enough to submit a claim, but I've found that they take much more than a month to process the claims. A month after I submitted a claim for a major surgery that my dog needed, they asked for his full medical records. Another month after that I still didn't have the claim resolved and paid. I had to call customer service and complain and it was still weeks after that until it was resolved. The whole time that charge is sitting on my credit card. Looking back I would have considered a pet insurance that pays upfront, much like how it is for people.
Insurer: Nationwide
By: Alivia
Prompt Reimburse
Excellent customer service
Insurer: Nationwide
By: Daniel
Excellent Service
Submitting a claim is easy, and ASPCA processed my claim in a timely fashion.
Insurer: ASPCA
By: Chelsea
Very Impressed Thus Far
I've been very impressed with the very simple process i have gone through a few times now to submit a claim and receive a reimbursement. Since I have the app on my phone, all that is needed is a picture of the vet receipt and 5 minutes to submit a claim. I have the comprehensive plan for my older Yorkie and it has been great so far - I've used it for routine checkups, his preventative Heartguard/Bravecto, etc. Overall, i would highly recommend this plan based on my experience to date!
Insurer: Nationwide
By: Colleen
Getting Trupanion was the best decision I made when adopting my kitten!
My poor kitten has had the worst luck with her teeth, and ended up needing all of them pulled before hitting a year old. Trupanion has been great, every step of the way. I'm shocked at how easy the coverage was, given how dental issues have a reputation for dicy coverage at best with some insurance providers. Direct billing was a major plus, and I'm glad I didn't have to deal with the hassle of getting reimbursed later. Customer service was likewise excellent, and were patient and great at explaining things when I had questions. Having coverage took so much sting out of the bill, and made it easy to make the right decisions for my cat's health and happiness. I recommend Trupanion to any new pet owner - the rates are affordable, and when bad luck hits, they're an excellent company to have in your corner.
Insurer: Trupanion Canada
By: Andrea
Great service and coverage!
I have my 3 cats covered by ASPCA Pet Insurance and have been very pleased. They have great customer service and great coverage for our needs. The claims process is simple and quick!
Insurer: ASPCA
By: wendy
Paid for very expensive surgery
My cat Wilbur had a series of urinary blockages which resulted in him needing surgery and eventually he needed to be put down as there was nothing left to do. Pets best did reimburse me about $7,000 out of $8,000 that all of his medical bills cost. My only complaint is it took them almost a month to do this despite their claim of only taking 4-5 days. This was with me doing providing all possible information I could to speed up the process. However they did reimburse and cover a great deal of expenses and I didn't have to fight for any of it so all in all worthwhile even if there was an unfortunate outcome.
Insurer: Pets Best
By: Megan
The claims process is very easy
The claims process is very easy, especially with the use of the app. The only complaint I have is the timeliness or claim processing. I do appreciate the initial ratings processing window and the interim update though which helps me understand the delays.
Insurer: Pets Best
By: Kenneth