Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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The claims process is very easy
The claims process is very easy, especially with the use of the app. The only complaint I have is the timeliness or claim processing. I do appreciate the initial ratings processing window and the interim update though which helps me understand the delays.
Insurer: Pets Best
By: Kenneth
Very happy with this insurance
Appreciated that Pets Best kept us posted while there was a small delay processing claim. Very happy with this insurance.
Insurer: Pets Best
By: Melissa
Cannot say enough good things!
My Dog Luna has had some unfortunate issues within the past couple of months that required multiple overnight stays in the ER. With over 2K in vet bills I am so happy to have pet insurance. I am not sure what we would have done without it. When I first took Luna to the vet I was given a bunch of Pet Insurance pamphlets. I did some research and based on advice from trusted friends and the design of the ASPCA app I made my choice. The app is beautifully designed, easy to use and I was able to upload photos of receipts and get reimbursed quickly. I am not tech savvy and I have no problem with the app. Additionally when I have called customer service my call was answered quickly and the representative was very friendly.
Insurer: ASPCA
By: Richard
Wonderful!
Embrace is such a wonderful company. My cat has been troubled by skin issues recently. Embrace has covered all her work-ups and vet visits. I highly talented getting embrace pet insurance!
Insurer: Embrace
By: Alice
Very responsive.
Excellent responsiveness.
Insurer: ASPCA
By: Marla
Great Company
No problems. Quick, efficient. Very happy with service.
Insurer: Nationwide
By: Jermey
Thank you all for your thought kindness for taking the time to send send Paulie a caring email..
Caring about my dog is a plus for me.. you show that in all your emails.. again thank you staff .. brings joy and peace
Insurer: Nationwide
By: Virginia
Great customer Care 👍
Getting ASPCA insurance for Max was such a good decision. Everyone is always so helpful and pleasant. I've had to file a cpl of claims for Max's illnesses and everything had always been very quick. I recommend ASPCA to everyone I know looking for coverage for their furry 👼.
Insurer: ASPCA
By: paul
Great Service
The claims process was easy. Communications from the company were prompt, and clearly stated next steps and decisions.
Insurer: Nationwide
By: Joyce
Reassuring feeling to know the insurance is there when you need it.
It’s reassuring to know there is a back to help with the cost of vet bills when our boy gets sick. It’s scary not know what could be wrong and how much it will cost. The 24 hr help line is GREAT!! The only negative I can say is that it takes a full 30 days for reimbursement from what I have experienced so far.
Insurer: Nationwide
By: Shauna