Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Answered most of my questions.
The questions that he could not answer were followed up via email. Not only did he answer questions but was very personable. In todays world people can be abrupt when answering questions. He made me feel like we could be friends and he would be the one I would call to help me out again.. Thanks for the good service.
Insurer: Trupanion
By: Ronilee
Very good customer service.
Very good customer service. Thank you for everything. We will miss our dear Chloe so much.
Insurer: Pets Best
By: Jessica
Fast reimbursement.
Our situation was unexpected so I filed after the fact. I was told to expect 8 weeks for processing and payment and the check was in my mailbox in 2 weeks!
Insurer: Pets Best
By: Stephanie
Pets Best is the very Best!
Pets Best is the very Best! Received the claim , process the claim quickly and effectively. Received payment in a very timely manner We love Pets Best Service and rate it # 1
Insurer: Pets Best
By: Linda
Easy to use claims submission online.
Cassie had an eye infection and the vet office told me what papers I would need to file with you. I did so and your site was easy to use. Very pleased with you.
Insurer: Pets Best
By: Susan
The people at Trupanion
The people at Trupanion are a pleasure to deal with. Their reimbursement system is reasonable and prompt and I would absolutely recommend them.
Insurer: Trupanion
By: Ann
Trupanion is the most
Trupanion is the most reliable pet insurance we have found. They are quick to respond and we would and have highly recommended them to family and friends.
Insurer: Trupanion
By: Ed
Excellent customer service
Excellent customer service & quick pay outs. They always put our fur kid first and ask how he s doing when we have called with concerns.
Insurer: Trupanion Canada
By: Nanette
they are quick
they are quick and we have never had any probiem with trupanion thank you for that
Insurer: Trupanion Canada
By: Ron