Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Getting your insurance was one of the best decisions we ever made.
You have been wonderful. You have helped us be able to give Daphnie the best care. Thank you.
Insurer: Nationwide
By: Kathryn
Excellent customer service
Have had this insurance since my Lainie -15 year old golden - was a couple month old. She's had ACL surgery, eye surgery, suspicious lumps removed and now kidney disease. Customer service has always been great.
Insurer: Hartville
By: Lori
Highly recommend Healthy Paws! easy to submit claims AND quick turnaround
My english bulldog Hendrix has had many medical issues since he was born, initially i had another insurance and non of the early procedures were covered because they were all deemed breed specific and hereditary. Thankfully after this i switched to Healthy Paws, their plan is straight forward and submitting a claim is easy via the app. That's right, an app and NOT forms to fill out. Without Healthy Paws my dog Hendrix wouldn't be doing as well as he is now. I'm very grateful for Healthy Paws ;-)
Insurer: Healthy Paws
By: Luis
I'm so grateful that I chose ASPCA for pet insurance!
ASPCA has helped me provide the care that my two little female dachshunds need from their veterinarian. ASPCA's online system to submit claims is very easy to use too, for which I'm very thankful. On top of that, their customer service is wonderful -whenever I call they always ask about the little girls. I feel that they genuinely care for them. I highly recommend using ASPCA for your loved pet!
Insurer: ASPCA
By: Kristen
After welcoming our pup to our family, signing up for Healthy Paws was the next best decision
Healthy Paws processing our claims accurately, quickly and stress free was so comforting during our Zula's sickness. They took care of the financial stress while we could focus on taking care of our furry friend. We've recommended it to all of our friends-Healthy Paws is the way to go,no doubt!
Insurer: Healthy Paws
By: Amy
It is important to have pet insurance.
This is the first time I have submitted a claim for Spencer. I was a little taken back receiving 6 "no reply" emails in 10 minutes. The information in the emails was contradicted in the website record. Would it be possible to wait to send the email after all information is confirmed? Would it be possible to combine the several related visits in one email, so one could see all the info at one time? All in all, we are pleased with the outcome of the claims. Thanks to Shannon and Elise, everything worked out fine.
Insurer: Embrace
By: Marcy
Great insurance
This is a great insurance and great customer service.
Insurer: Nationwide
By: Dipti
I wouldn't have been able to have able to treat my dog without this insurance.
I've had coverage on my oldest dog with another company. I was able to cover all three of my dogs for just a little more than I was paying for one dog. The customer service with ASPCA couldn't be any better. If you don't want to have to worry about being able to afford to treat a sick pet, get this insurance now.
Insurer: ASPCA
By: Patricia
Lifesaver for us
We adopted Khloe when she was four years old. After researching the breed we decided to try pet insurance due to issues they tend to have. Vet recommended Nationwide. They have literally saved us several thousand dollars in the past couple years! Have only talked to customer service once and it was a very positive conversation and outcome! They were helpful and NOT trying to get out of paying a claim!
Insurer: Nationwide
By: elaine
I love Nationwide
I've been using Nationwide since it was VPI. I have always been extremely satisfied with the service. The 24 hour vet helpline is outstanding. So many times I've needed to speak with someone in the middle of the night on a weekend!
Insurer: Nationwide
By: Margery