Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Excellent customer service
Excellent customer service and quick claim settlement.
Insurer: Trupanion
By: Lynne
Wonderful customer service representative!
Wonderful customer service representative! I really appreciate her honesty, intelligence and willing to help. Thank you.
Insurer: Trupanion
By: Nancy
Trupanion has covered expenses as promised/advertised.
Trupanion has covered expenses as promised/advertised. You process claims in a timely and concise manner. Your staff, on the phone, are very knowledgeable, confident, helpful, and professional/courteous. As an example, my recent discussion with Sam about rates, premium increases, and deductibles was very helpful and thorough.
Insurer: Trupanion
By: Richard
Everyone is very helpful
Everyone is very helpful and caring. They made this process easy and stress free
Insurer: Trupanion
By: Veronica
Pets Best took great care of us.
My dog had a broken toenail that had to be removed and Pets Best took great care of us! I really appreciate that submitting claims is so easy--I can do it from my phone by just taking a picture of the vet's invoice. I also love that reimbursement is so quick!
Insurer: Pets Best
By: Emily
Always timely payments
Always timely payments and such friendly, knowledgeable and always helpful people when I have had to contact you all, and, most importantly, caring and empathy about our most important family members! Thank you!
Insurer: Trupanion
By: Virginia
Everyone is very helpful
Everyone is very helpful and caring. They made this process easy and stress free
Insurer: Trupanion
By: Veronica
Excellent customer service
Excellent customer service and quick claim settlement.
Insurer: Trupanion
By: Lynne