Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Couldn't be happier
Nationwide is wonderful! Filing a claim is a breeze and my claim was paid in about 3 weeks with no questions asked.
Insurer: Nationwide
By: Sandra
Great insurance I wish my medical service provider was as good and helpful
Great insurance, great service, great coverage and really nice people every time you call. I love the VitusVet app where you can submit your claims too!
Insurer: Nationwide
By: Deborah
Great experience.
Great service. If you have a problem they are there to take care of it immediately. I have had this insurance for my little Chloe since she was born 3 years ago. I would recommend pet insurance to anyone. Very reasonable priced.
Insurer: Pets Best
By: Sue
So glad I decided on ASPCA
I appreciate the prompt payment of my claims and the excellent customer service. Everyone has been knowledgeable and caring. I feel like I am speaking to a family member. I have already recommended ASPCA Pet Health Insurance to many of my friends with pets.
Insurer: ASPCA
By: Betty
So thankful to have this insurance
This insurance has been amazing for my 4 dogs! They have been very responsive and are great with helping if you need them!
Insurer: Figo
By: Krysti
PetsBest has been a life saver
PetsBest has been a life saver for us. We are having financial issues so when are little cat Toby took ill with multiple issues we were concerned on how we would pay. I called PetsBest best several times about different medical issues over the past several months and every person I have spoken with has been amazing. I really feel like you care about me about me an my pet. Having PetsBest brings me peace in a time of uncertainty. I've recommended you to all my friends. Thank you so very much. Sincerely Mario Zippilli
Insurer: Pets Best
By: Mario
The site is user friendly
The site is user friendly. I'm kept up to date on processing thru timely emails. I'm also flagged promptly when there are processing delays. Haven't reached my deductible yet so can't give feedback on the payment process. Overall I am very satisfied.
Insurer: Pets Best
By: Ruth
Peace of mind
Is really peace of mind having pet insurance with Pets Best, especially for our loved 9 years old Misty, which is becoming a little fragile, and the easy claiming process is a plus. I am very pleased to have chosen Pets Best.
Insurer: Pets Best
By: Luis
So happy with our choice
My poor puppy has been through hell and back. Pets Best is literally the only reason we've been able to continue to get him what he needs without being in a completely financial hole. The app is easy to use and your refund typically comes faster than they anticipate. So happy with our choice to go with Pets Best.
Insurer: Pets Best
By: Stephanie