Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Great
Thank you for helping me pay for my Nozzies vet. expenses I really appreciate it. I have recommended your company to all my friends.
Insurer: Nationwide
By: Laurie
Happy with Trupanion
I am very happy with Trupanion. Claim are submitted easily, they are paid in a timely manner. I love the direct deposit.
Insurer: Trupanion
By: Colleen
EXCELLENT
Nationwide is excellent. I submit a claim for ChiChi and in no time I receive a check from Nationwide. I recommend this pet insurance to anyone that has a pet.
Insurer: Nationwide
By: Sue
Overall I give Nationwide Pet Insurance 5 Stars!!!
Nationwide Pet Insurance has helped pay for on-going treatment and medication for my 10 year old Nico. He was diagnosed with Valley Fever which there is no cure. Claim filing is very easy and now they have added direct deposit so you can receive your reimbursements quicker. Thank you Nationwide for giving us peace of mind.
Insurer: Nationwide
By: Alisa
Trupanion was highly recommended by my Vet and I have not been disappointed since joining.
This is an incredible pet insurance. Claims are responded to within 24 hours of submission. Fair, honest. Pleasant and very knowledgeable representatives. Highly recommend.
Insurer: Trupanion
By: Glenda
Pets Best allowed us to get the necessary care for our boys.
We signed up with Pets Best thinking we'd probably need to make a claim once our boys got older. We thought we were just being proactive for later on in life. We certainly didn't think a year later we'd find ourselves needing life saving emergency surgery for one of them. However, that is exactly what happened and we are so grateful we had Pets Best to help us. The claim process was so simple and straightforward. We were given an estimated timeline and information on what we could expect next after the claim was filled. Within 7 days our reimbursement was deposited into our bank. Knowing that we were able to financially provide the best care available for our boy during his time of crisis was priceless.
Insurer: Pets Best
By: Kyla
Professional staff
Professional staff, exceptional and prompt service as well as caring staff.
Insurer: Trupanion
By: Yvette
The refund was fair
The refund was fair and the people helpful. The only reason I didn't give it a full 10 is because I was told by my vet (who is partnered with Trupanion) that everything was sent. After waiting, I contacted Trupanion and they still needed some paperwork. I would have expected a call or email if something was holding up my claim.
Insurer: Trupanion
By: Daria
Unfortunately I've had to file 4 claims
Unfortunately I've had to file 4 claims. All claims went smoothly. Trupanion has paid what my policy states with no questions asked. They even sent a get well card to my psychotic dog that keeps swallowing rocks no matter what precautions I take! Thank you Trupanion.
Insurer: Trupanion
By: Cynthia