Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Incredible, very fair, fast see
The prompt and fair way our claim was handled was unbelievable. We have had very negative results with other pet insurance companies over the years. Our experience with Nationwide was truly “a breath of fresh air.”
Insurer: Nationwide
By: John
Excelent Pet Insurance Company
I am really satisfied with Trupanion. Got the insurance when my dog was 8 years old and just recently he has been diagnosed with Diabetes. At first, I was skeptical but Trupanion prove me wrong. They have been very helpful and the claim process is easy to follow and prompt. I strongly recommend.
Insurer: Trupanion
By: Lazaro
Do not recommend
The insurance plans doesn't cover what pur needs are and have no policy plan to do so. The customer service staff is cold and unprofessional. It was a waste of money and so much frustration dealing with them.
Insurer: AKC
By: Kim
The claim process was so easy, and almost everything was covered!
I’m very happy with the service. Filing the claim so easy, almost everything was covered, and the turn around time was fast!
Insurer: Nationwide
By: Heather
Great Service!
Great communications. Reimbursement is quick and easy!
Insurer: Nationwide
By: Jay
Easy and great customer service
Customer service has been helpful. Still a little confused about the insurances breakdown. Claims are easy to prepare and take about 30 days to complete
Insurer: Nationwide
By: Stephanie
Excellent
I have dogs all my life. This is the best company and policy ever. Every step of the process is easy, fast and fair. I am impressed with the high level of professionalism and care that Nationwide offers.
Insurer: Nationwide
By: Andreas
Copper has a serious surgery, Healthy Paws helps out!
Copper did really well with both procedures, the hardest part was keeping him calm! We're just so happy we caught everything before there were more significant health consequences. We really appreciated the coverage and smooth claims process. As a veterinarian, I know the difference it makes in these situations. He's such a fun-loving and affectionate boy! We're so lucky to have him and to be able to keep him healthy. Thank you Healthy Paws for helping us!
Insurer: Healthy Paws
By: ilia
The benefits and the customer service are excellent I would recommend it to everyone
Best thing I ever did was getting Achilles these benefits the customer service are polite professional excellent the claims are super easy never had a problem with them my Overworld a t rating on them is excellent I would recommend it to everyone
Insurer: ASPCA
By: Joe
THANK YOU! Our pup would not be with us today if we did not have ASPCA Pet Health insurance.
THANK YOU is not enough for how grateful we are to have ASPCA insurance on our 1 year old dog. She has many health issues and we would have had to make a heartbreaking decision if we had not had ASPCA insurance. Very affordable, the ease of filing claims and fast turn around on reimbursements is amazing. Thank you!
Insurer: ASPCA
By: LAuri