Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Best Company by far!
This is hands down the best company to have for pet insurance! They make everything so easy and simple! It really takes the worry away from unfortunate situations that arise with pets. Always quick and I feel as though they truly care and strive to take care of their customers!
Insurer: Pets Best
By: Ryan
Best insurance I have ever used
When I purchased this insurance I never thought I would need it. Turned out I needed it for my Newfoundland puppy. The people have been great and the refund has been excellent. These is no long waiting for it.
Insurer: ASPCA
By: Tammy
Great Insurance with flaws
You, by far have the best insurance going, but you have some serious flaws that when VPI had it were not an issue. I am not happy with you, or way you can "try" to upgrade to a better plan when it becomes available. My dogs are caught in a catch 22 with this issue and it upsets me. Unlike his human parent being able to upgrade their insurance at renewal time, I am stuck with what I got to like it or not.
Insurer: Nationwide
By: Brenda
Very quick at determining claims
As always, my dog's claim was quickly approved. Trupanion was the best coverage I could find for both my dog's and cats. I will never be without this coverage. The worry of not having enough money to treat my babies is no longer there.
Insurer: Trupanion Canada
By: Debby
Extremely happy I choose Embrace to insure my dogs.
I insured both of my dogs, a 6 year old Rottweiler and a 5 year old GSDX, in October of 2016. I was considering not renewing in 2017 as I hadn't had any claims until the "incident". I came home from work on a Friday afternoon and the Rott was gimpy in her rear legs. At that point not an emergency. Within 48 hours she was paralyzed in the back end. She spent 3 days at the emergency hospital undergoing labs, X-rays, MRI and PT. The bill was huge. I was able to provide her all the expert care she required because I had insured her. She still receives acupuncture and laser therapy as well as Rx for that injury and all expenses are still covered. I couldn't have afforded her treatment without going bankrupt without Embrace.
Insurer: Embrace
By: Linda
Love Trupanion
We have had Trupanion since our Ellabelle was a puppy. She is 10 now and has some chronic conditions and issues. Trupanion is there, giving me comfort to take care of her with no worries about how are we going to pay? They deposit claim money within a few days from our invoice being sent. They answer phone calls right away, customer service is excellent. I highly recommend Trupanion as your insurance carrier for your pet.
Insurer: Trupanion
By: Doreen
AS THE SAYING GOES....YOU ARE THE CAT'S MEOW
The workers that helped me (I'm sorry I cannot remember your names) were so kind and compassionate when my little Natale had cancer. The sad thing was she never showed any signed of illness. They covered all her medical bills. Unfortunately, the cancer spread and my little Natale, the cutest Tuxedo cat, passed away. Embrace Insurance is just outstanding when it comes to the care of your pets. I have three other pets and I must say if you are looking for a health plan for your pets, this is the company you want to handle it for you.
Insurer: Embrace
By: PAULA
Very happy with updated process
Claims were processed much faster this time. All my questions were answered quickly. Everyone was very knowledgeable. I was very happy with your updated process.
Insurer: Pets Best
By: Sally
Can navigate website quickly
At first, the claim process was a chore, like most new things. But after a few times, I can navigate in under five minutes (faster each time). I appreciate the messages of receipt of submission, in-process, and completion. That reduces my stress about "did it get there, where is the payment, and who has it?" Thank you for doing your part in my pets' lives.
Insurer: Pets Best
By: Michael
Amazing!
I love this pet insurance!! I had to take my baby to the animal hospital because he was limping and had severe diarrhea. The vet bill was expensive but we submitted our claim and received majority of our money back. I’m so thankful my fur babies are covered with this insurance.
Insurer: Nationwide
By: Selene