Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Horrible, Waste of Time, Money & Effort
My experience with Trupanion was horrifying. They do not care about animals or the clients. I would NEVER ever recommend this insurance company to anyone unless I truly hated that person. This insurance company is a scam and they try to get out of helping and paying for vet bills. When they say they work with vets in your best interest they lie and falsify information.
Insurer: Trupanion
By: Marilyn
Exceptional customer service with warm support in a troubling time.
We are extremely impressed by Trupanion's customer service (especially over the phone, with the warmth of the response to all our questions in a troubling time for our dog's health) and how quickly the claim was reviewed and also processed. We've had insurance with Trupanion since our dog was a puppy and it's one of the best pet decisions we've ever made. Thanks Trupanion!
Insurer: Trupanion
By: I'd
Pets Best is the greatest
My husband and I have been adopting elderly Saint Bernards for over 20 years. Being elderly, they usually have illnesses that cost big bucks. As soon as we get the dogs we insure them with Pets Best. The final illness of many of our old guys has cost around $10,000. Pets Best has always treated our dogs great and they have gotten any treatment that they needed. We highly recommend Pets Best Insurance.
Insurer: Pets Best
By: Sheila
Very good to work with
I wish my health insurance was as easy to deal with as Embrace is. They are prompt, courteous and helpful. I did a lot of research before I selected Embrace. It's been a good choice and I highly recommend them.
Insurer: Embrace
By: M.
I've always been very pleased
I've always been very pleased with the service and very grateful for all the help keeping my dogs healthy as can be.
Insurer: Trupanion
By: Kristine
No wait time
The (lack of) wait time to speak with a representative is impressive, to say the least. I was speaking with someone not even 30 seconds into the call
Insurer: AKC
By: Kathryn
Quick renewal
The specialist was friendly and made my renewal quick and easy.
Insurer: AKC
By: Amanda
Outstanding
Your customer service is always outstanding! Thank you!
Insurer: AKC
By: Laurie
Policy is misleading
I feel as though I have been mislead. I have had this policy on my dogs for over a year and first time I file a claim it is denied. I am being told that a dog that limped only when getting up for about 5 steps that was diagnosed with arthritis and was given supplements as directed by the veterinarian is the same as the tearing a ligament that needs surgery is a "pre existing" condition. My veterinarian advertised that I call as it is not considered pre-existing. I am still waiting on a return call and a return email that has gone unanswered.
Insurer: Trupanion
By: David