Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Working with Nationwide Pet Insurance was a pleasant experience
After filing my claim for our bulldog, we were getting worried after a couple months of processing that our puppy’s claim wouldn’t go through. Trusting the process was what we believed in and when we found out the claim was approved, it couldn’t have came at a better time. Thank you Nationwide!
Insurer: Nationwide
By: Jourdon
You guys are awesome
We are the parents of Junior (recently passed) Hutz and Jewel. All Boxers and being boxers they have had their share of illnesses and cancer. I don’t know what we would have done without this insurance! When Junior was going through chemo it was a God sent! I told everyone in the animal hospital about you and some got the insurance and others their dogs were to old! I can guarantee that their next pet will have this insurance! As you know our boxers have had numerous cancer surgeries and financially it would have been a nightmare making decisions on their life. Again thank you so much for being there for our fur babies!—the Stamps
Insurer: Nationwide
By: Sharyn
Best Money Ever Spent!
We bought insurance for Rudy when he was 7 years old. He is now 14 1/2! We love nationwide! The claims service is so easy! Rudy is happy, he plays hard and most of all jumps off the couch everytime the door opens to greet us! He has had treatment for bladder cancer and just started a second round of chemo. Thank you for helping make his treatment possible! We tell everyone we know who has a pet about Nationwide, we would not be without it!
Insurer: Nationwide
By: Melinda
You have been incredibly supportive and helpful for our Sally , and I would highly recommend you to anyone I know!
You are clearly a compassionate as well as well-run pet insurance company. We are so grateful - you to have been supportive of our Rascal before he passed, and now our Sally now as she gets better each passing day. Our 2 cats, Butterscotch and Oreo are also insured with a swell. Thanks for all that you do, for many, and as long as we continue to have more pets in the future, we will select Trupanoin!
Insurer: Trupanion
By: Bette
Completely impressed with Pets Best
Having had other health plans with other dogs, I am completely impressed with Pets Best. I cannot believe how easy the process was...and not having to provide tons of explanations for the claims was a joy (to be a trusted customer). Usually, I have been asked for vet clarification on every treatment and diagnosis! Thank you, Pets Best.
Insurer: Pets Best
By: Karyn
Fast and hassle-free
I have had Pets Best for four dogs, and Pets Best has always made the pain of a sick dog a little less horrible. I chose Pets Best years ago with my first dog because they were one of the few who would insure older dogs. I have nothing but good things to say about Pets Best. They have been wonderful and caring, even sending condolences upon the death of my first two fur-babies.
Insurer: Pets Best
By: Janet
Extremely long, difficult, and uncertain claim submission process.
Overall customer service was very slow at best and rude and unhelpful at worst. Every claim submission required multiple phone calls and none ever moved forward. The requirements for claims submissions are completely unclear in the first place, even something as simple as getting a veterinary letter stating that the dog should be on heart guard and frontline and submitting a claim for the purchase. Our dog's medical history review took over 4 months to get back, at which time you find out the excluded conditions and what you have been actually paying for during the past 4 months. While some excluded conditions were expected, others made no sense. e.g., our dog vomited once after being put on several medications post-surgery, which was mentioned in his medical records. This resulted in an exclusion for any future gastro-intestinal related problems, which any dog owner would know basically includes everything. We were told to submit records showing that gastroenteritis was resolved and that this exclusion MIGHT be removed. The dog was further excluded for any atopic or allergic dermatitis due to a skin rash of unknown origin that was actually determined not to be an atopic dermatitis by our vet but did result in a bacterial skin infection. This would basically exclude our dog from being treated for any future skin problems given the difficulty of pinning down the origins of rashes. I don't believe we ever once had a claim or any paperwork successfully processed and resolved, which inspires no confidence in any potential future coverage or reimbursement. Since we didn't feel like paying premiums for another 4+ months just for the privilege of finding out what is covered and what isn't, we canceled the plan and absorbed the sunken cost of having ever signed up for Nationwide Pet Insurance in the first place.
Insurer: Nationwide
By: Roma
Partners in our pets' care from youth through their golden years
When our pets were younger, having insurance through Nationwide gave me peace of mind because I knew that if they had a medical emergency, I'd be able to take them to the vet and get them the care that they needed. Our pets are now all frosted faces, and I'm especially thankful that we have kept them insured with you because you have come through for us when our cocker spaniel, Mabu, got cancer (he's OK now!!!), and you came through for us when our little mixed breed, Pupusa, developed digestive issues (we're getting those treated!).
Insurer: Nationwide
By: Vivian
Best service ever
Always easy to file a claim. Prompt response time. Thank you Nationwide.
Insurer: Nationwide
By: Valerie