Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Trupanion keeps clients informed
Trupanion keeps clients informed of its processing each time your pet needs medical care. They help with expenses and notify you promptly when reimbursement is tabulated.
Insurer: Trupanion
By: Nelda
Excellent service
We always have excellent customer service and Trupanion always holds true to their word with helping with vet bills.
Insurer: Trupanion
By: Caitlyn
They make it very easy
They make it very easy and the are quick at paying. They are also extremely pleasant to deal with.
Insurer: Trupanion
By: Jeannine
Trupanion has been very efficient
Trupanion has been very efficient & has processed claims timely.
Insurer: Trupanion
By: Helen
Extremely helpful
Every representative I've spoken with at Trupanion has always been extremely helpful and I've never had any issues with claims that I've submitted.
Insurer: Trupanion
By: Jeanette
Extremely efficient
Extremely efficient and helpful. Removes additional stress from a stressful situation.
Insurer: Trupanion
By: Timothy
I received assistance quickly
I received assistance quickly, and my questions were understood and promptly addressed. I have had a policy with Trupanion for my lab for five years now, and I have always been very satisfied.
Insurer: Trupanion
By: Carol
Claims process is quick.
Claims process is quick and efficient.
Insurer: Pets Best
By: W.
Everything is simple and fast!
Everything is simple and fast! The website works great and they always process the claim within the window of time specified. The EOB is easy to read and understand how it works with your coverage. Never any questions!
Insurer: Pets Best
By: Hilary