Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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claim
Having Nationwide Insurance on my pet brings piece of mind. I don't have to worry if my pet has an emergency as he is covered by their insurance and I can take him wherever needed and get him care. The paper work for the claims is pretty easy to fill out and once you send it in, you get notification that they received it. Then you just have to wait for the payment to get deposited in your account.
Insurer: Nationwide
By: Charlene
Absolutely easy process
My experience with ASPCA pet insurance company has been absolutely wonderful. From choosing a policy, to adding a new dog to our policy, the claims process and receiving our claim it was always a smooth process. I researched companies and different policies and finally obtained a policy with ASPCA and have been more than satisfied with my decision.
Insurer: ASPCA
By: Kayla
Exceptional Pet Insurance
While my French Bulldog is of exceptional breeding, there are still issues that are part of the breed. The coverage and payments from the insurance have been fast and I am very happy with the service as well. It’s a first rate company.
Insurer: Nationwide
By: Diane
Any Excuse not to cover.
What an unbelievably misleading name for this insurance. When we adopted our dog, it was recommended we get insurance on her. Therefore in the event on an emergency, we had the peace of mind that cost would not be an object in providing the best quality of life for our pet. We chose this insurance, over countless other pet insurance. The mission statement even states they want to "strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat." So much for taking out our financial worry. It wouldn't bother us so much that they denied our claim and appeal, if it wasn't for the fact that I called the company roughly a week before my dogs surgery and asked what would be covered. I understand that talking to them isn't a guarantee, but their job to give us the best answer and most accurate answer. I assured it would be covered. Why was there absolutely no mention of this 6 month ligament tear window? Had we'd known we would have made the decision to post pone surgery or explore other options until we were financially ready. The lack of understanding their own insurance limitations is inexcusable. At least give they can give customers the decency to know the true extension of their coverage. The basis of the denial is purely based weak evidence. Our dog hurt her leg in January of 2018 and after taking her to the vet who stated it was a ligament tear versus injury to the surrounding tissue. There was no imaging done. No evidence that it was a true tear and she got better within a few weeks. Then, almost a year later, after a traumatic fall, she actually did tear it fully. There's no evidence that this was a continuation from the previous injury. It's a technicality that they gladly latched on to. What's the point of even having pet insurance? To cover my $50 wellness visits? Or to cover a $4,000 surgery? DO NOT GET THIS INSURANCE COMPANY. They will find any excuse not to pay when you need it most.
Insurer: Pets Best
By: Sara
Don't quite understand what you mean by 'review title', or would be happy to leave a sentence.
At my elderly age and my closeness to my pet, you have been there for me and helped my fears of having his care attended to when needed. My buddy is very important to me and it helps to know someone out there is on our side.
Insurer: Nationwide
By: Sam
Excellent customer service
We've been with VPI/Nationwide for years. We're very pleased with the coverage and customer service. Prices have gone up some, a little bit higher than I would have hoped. However with our last dog we had 4 major issues that, out of pocket initially, was over$13,000 but we were reimbursed a huge portion of that. Well worth the cost.
Insurer: Nationwide
By: Pauline
Without Embrace pet insurance, my Lucy (the wonderful boxer) would have a much shorter and more painful life.
I thank you all at Embrace for your quick and efficient response to my claims.
Insurer: Embrace
By: Pat
Thank you, Pets Plus Us
Thanks to Pets Plus Us, I am able to provide hyperbaric chamber treatments for my young cat who has a serious autoimmune condition. The treatments, while not a cure, have given him an amazing quality of life and I am most thankful. With every visit, veterinary staff continue to be amazed at how well he is doing. Thank you, Pets Plus Us for covering this state of the art treatment.
Insurer: Pets Plus Us
By: Trish
Reliable company
Claims are handled promptly. The amount that they allow for different procedures are fair. The company cares about the health of your pet.
Insurer: Hartville
By: Leslie
GREAT PET INSURANCE
My experience with Embrace has been AMAZING!!! From the ease of the calls, and the ease of submitting claims, to overall great communication has been wonderful and has kept me as a customer. Thank you very much for being a professional insurance company!
Insurer: Embrace
By: SHIELA