Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Dental
I just discovered the feature to submit claims online. It went very smoothly. The website is very informative but when I had a question that needed an better explanation the help line was great too.
Insurer: Embrace
By: Lee
ASPCA Insurance...great service!
We decided to try ASPCA pet insurance on the recommendation of friends when we brought a new pup into our lives 3 years ago. Fortunately, our dog is young, healthy and active. However, he has gotten into a couple of situations that have required minor veterinary care beyond his annual wellness checks. ASPCA insurance has been wonderful at completing claims and sending reimbursements quickly. It is certainly a financial help and a comfort to work with such a responsible company. The after care phone calls to check in on our dog’s recovery process is also a plus!
Insurer: ASPCA
By: Kathleen
So Far, So Good
This is the first time we've purchased pet insurance, and I was skeptical. Imagine my surprise when the claim process was as easy as possible, the response time rapid, and the reimbursement check arrived within days. If this keeps up, I'll never again be without Nationwide!
Insurer: Nationwide
By: Kim
Reliable Reimbursement!
Pet’s Best has been wonderful to work with over these past couple of months. Our English Bulldog came down with a succession of illnesses and Pet’s Best has been there for us throughout.
Insurer: Pets Best
By: JoEllen
Never had a problem with this company
Always had a very good response to any questions that may have come up. Just great.
Insurer: Nationwide
By: Mario
Very satisfied with service from this company
Very good company- and good customer service!!
Insurer: Nationwide
By: Susan
Go with Nationwide Pet Insurance
Cannot overstate how great my experience with nationwide pet insurance has been. They have never given me problems with my claims, and has never tried to nickel and dime me. They have gone exactly in accordance with my expectations, and I have referred them to all of my friends as my close circle of folks get started on their own dog journey. if and when I ever need to get personal health insurance, Nationwide will be the first place I look because how well they have taken care of my best bud, Hank!
Insurer: Nationwide
By: Hank
Really helped to have Nationwide for the unexpected
We have 13 year old German Shepherd who has been very healthy over ht years. I got this insurance a few years ago as Vets are so expensive now. While the coverage does not cover her genetic faulting hips it has come in handy with a recent case of Pancreatitis and a few months of cancer treatment. The coverage for her cancer treatment was great and the customer service was actually very helpful and compassionate.
Insurer: Nationwide
By: anthony
Nationwide Rocks!
Nationwide folks are the easiest people to work with! I can always count on them for fast, professional service. They rock!!
Insurer: Nationwide
By: Marilyn
Biggest Destresser for Pet Owners
Nationwide Pet Health Insurance has been such a stress reliever for me. Knowing that I can get my dog the care he needs, and have it affordable, has been a huge stress reliever. The coverage is complete, I can use the vet or vets I want to use, and I don't have to worry if travelling. Frankly Nationwide's Pet Insurance is easier to navigate, with much less red tape than MY health insurance.... wish I could sign myself up.
Insurer: Nationwide
By: Lisa