Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
Other Categories
Peace of mind when it comes to the health of my pet.
Easy to file the claims. Reimbursement is quick, easy and painless. Love the wellness plan and the comfort knowing that if something big happens Nationwide will be there to help.
Insurer: Nationwide
By: Charles
Easy user experience.
Your website is easy to use and my vet offers a service to file the claim on my behalf at the time of service. Combined, that makes a super easy user experience.
Insurer: Pets Best
By: Ronda
Very satisfied customer!
Very satisfied customer! Trupanion has amazing customer service and honors it's policies. Ethical company that truly cares about our beloved furry family members. Has enhanced quality of my dog's life (and therefore, mine too)! THANK YOU TRUPANION!!!
Insurer: Trupanion
By: Mary
Wonderful and caring staff
Wonderful and caring staff and great and fast payment. I wouldn't be without it.
Insurer: Trupanion
By: Pamala
Always a pleasure to call.
Always a pleasure to call. The information is great.
Insurer: Trupanion
By: Kathy
Love this process.
I am a co-owner of a pet. I was originally worried that because the Vet's invoice was in my fiancé's name and my name is on the insurance that the claim could not be filed. However, I was able to chat with a representative and they assured me that I could still file the claim. Being able to take and upload a photo of the invoice made it so incredibly simple. Love, love, love this process!
Insurer: Pets Best
By: Morgan
No problems with reimbursement
I was concerned when I got the policy that it didn't cover everything but it was better to have something than nothing. I have not had any problems getting reimbursed by Trupanion when my dog has issues. The claims go through quickly and I really really appreciate the service.
Insurer: Trupanion
By: Mary
Customer service was helpful
Customer service was helpful, courteous and speedy
Insurer: Trupanion
By: Eric