Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great service
Service is excellent, claims are reviewed in a timely fashion.
Insurer: Nationwide
By: Frank
Good insurance to take care of your pets
Good fair service
Insurer: Nationwide
By: Mike
Nationwide a great pet insurance
Nationwide has been our pets insurance for about 12 1/2 years. We've had two other boxers that past away at 11 and 12 years old one year apart. We now have a year old boxer. We've had great fast service . I would never change. I recommend Nationwide whenever I can.
Insurer: Nationwide
By: Elaine
Good, But.....
Love this insurance, it always pays it self off, but it's a constant battle with claims. My vet has to constantly resubmit the claim because "Nationwide" didn't receive it, I have seen the fax confirmations from my vet but when I call nationwide claims it wasn't sent. Which then cause me to wait longer to get money back. Maybe check the fax machine to make sure it has paper?
Insurer: Nationwide
By: William
Naimi wade - cat
I live vpi, they operate with integrity and kindness
Insurer: Nationwide
By: Stephanie
Straightforward claims process
Very happy with my service. Unfortunately, Luther is on his 3rd surgery, but the process has been very good on every level. Easy claim filing. Easy status checks. No arguing on need of care or price. Very happy with this. I recommend it often to others at work. We have it in our optional benefits plan
Insurer: Nationwide
By: richard
Your great
You have been great with everything
Insurer: Pets Best
By: Chuck
Pets Best helped save my dog's life
I can’t say enough positive things about Petsbest insurance. Buying their insurance was one of the best decisions I’ve ever made. My 10 year old golden became incredibly sick very suddenly a few weeks ago. We had to rush him to an emergency vet clinic where he was hospitalized with a grim prognosis. Because we had insurance, we were able to make all of our decisions regarding his care based on the doctor’s recommendations as opposed to cutting off his treatment prematurely due to cost concerns (we had purchased the most expensive policy with no maximum, since, in my experience, any maximum is quickly eclipsed by one serious health problem). I truly credit the vets and Petsbest with saving his life. We were able to get him the absolute best care that exists. Our boy defied the odds and was able to come home from the hospital after four days and he was able to play in the snow, spend 24/7 being a pampered spoiled dog and torment his younger brother. This was my first experience with pet insurance. When I went to submit the claims, I was a bit apprehensive. As any pet owner knows, the second you have to take a beloved pet to the hospital, huge bills pile up very quickly. I didn’t think there was any way we would be able to get our money quickly or without a hassle given how expensive these bills were (thousands of dollars). I guess I was used to dealing with human health insurance companies. Shame on me. I submitted the itemized invoices from the hospital stays as soon as I received them and within a week, Petsbest had approved the invoices and deposited the money in my account. They were so nice and hassle free and helped me save my dog. I will be using them for all of my current pets and all of my future pets. I also will be telling every pet owner I know to sign up. It’s 100% worth it and can truly save the life of your animal. That's priceless.
Insurer: Pets Best
By: Rosemary