Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Always Easy
I am really happy we chose Nationwide for our veterinary insurance. I have never had an issue with my claims and they are always processed very quickly.
Insurer: Nationwide
By: Jessica
Bailey's insurance
Excellent service. Claims are processed quickly. Explanations are always clear and easy to understand.
Insurer: Trupanion
By: Madelyn
Embrace has restored my faith in the insurance industry 100%!
The staff at Embrace are compassionate, caring, and professional. They handled a multitude of invoices and processed all of my claims expediently. They were easy to reach on the phone and via email, and answered all of my questions. I highly recommend this company to anyone who may feel the need to purchase pet insurance, I never imagined that my sweet Molly Mae would get hit by a car but it happened! She survived and we are 100% satisfied with the service provided by Embrace!
Insurer: Embrace
By: Robin
Thank you!!
It’s so great to not have to worry as much about the vet bills when my kitty is sick. They cover almost everything and it’s a huge help! Filing the claim was easy and it didn’t take too long to be reimbursed. Great company!
Insurer: Nationwide
By: Janet
The best customer service ever.
My prescriptions for Lillie have been prossive quick and easy. Always completely happy with my results.
Insurer: Trupanion
By: Cathey
Great Service
I have so appreciated your prompt responses, easy online claim process, and great customer service. I definitely recommend to other pet owners. Thank you.
Insurer: Nationwide
By: Deb
They covered our claim.
Easy to make a claim. Good customer service. No hassle.
Insurer: Embrace
By: Paul
Very easy app
The process to submit the claim is very easy via the app. All the information and updates get communicated via email, and even when things are running slower than usual it's nice because we get a heads up through email so we are never left wondering a status of the claim.
Insurer: Pets Best
By: Jessica
No complaints.
No complaints. AKC has always been ready to help in any way possible. We are so happy that we chose them to help us with our insurance needs. Little did we know how much we would need and use their help.
Insurer: AKC
By: Judy
Excellent security!
Nationwide is exactly the partner we need in our family. They are there when we need them, and provide peace-of-mind when we don't! I really appreciate their care for each claim we've needed to process.
Insurer: Nationwide
By: Haylee