Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Easy claims, great customer service!
I had been a customer of another insurance company for years. All of the sudden, they became nitpicky, difficult to work with, and customer service did a real nosedive. They would not answer emails, forcing me to call, then the wait times were horrendous. To submit a claim, you had to have the vet fill out a form, then scan the form and invoice in, and upload it to a portal. Ugh. I decided to switch, and I am very happy with Figo, the new company I went with. Customer service on the phone and in emails has been stellar. They have a GREAT app for uploading claims, and a very fun social element. Figo only requires doctor’s notes, which my vet can email to me. No filling out forms! Figo also gives you collapsible water dishes with a caribiner for each pet and a collar tag with a unique number that can be used to locate your pet, should they become lost. Figo covers things unusual, such as boarding fees if the owner has an emergency and has to be in the hospital. Go look, and see all of it! My puppy got a very serious illness at eight weeks old. It was pre-existing in my last policy. As I expected, it would also be pre-existing with Figo. The biggest difference is that my last company refused to cover ANY signs of the illness (such as coughing, no matter the reason). Figo is different! My dog’s illness was deemed “curable,” and I could apply for an exception after she was illness-free for 12 months. Um, wow. They do not guarantee your appeal will be granted of course, but with the last policy having NEVER as their rule, this is great! I am so happy that I chose Figo, and I think you will be too. Their premiums are competitive, as well. Check ‘em out!
Insurer: Figo
By: Dayna
Nationwide is GREAT!
Nationwide has always been very responsive to you questions and my pets needs. I appreciate the !
Insurer: Nationwide
By: B
Nationwide Pet Insurance has saved our Goldendoodle because without the amazing coverage we wouldn't be able to afford his meds.
Love this Company! Henry has allergies from birth and Nationwide's coverage of his appoquil and heart worm and tick and flea protective along with those occasional illnesses is just a life saver. We are semi retired and could not afford these meds without this awesome coverage. We are so thankful for the people who work there, their kindness and the reliability of the coverage....This is our second Dog to be covered and we wouldn't think about anyone but Nationwide! We have also recommended it to many friends....
Insurer: Nationwide
By: Ben
Hassle Free and Easy to USe
Not one to leave reviews but I had so much trouble with Nationwide because of a pre-exisiting condition Pet Assure was the best answer to it as they have no exclusions to their policy. Felt the need to share :)
Insurer: Pet Assure
By: Bob
Thankful for this protection for my pet
Having pet insurance has provided me comfort each time I think there is something wrong with my pup. I don't have to look in my bank account and worry if I can afford it. Small or large issue I know I'm covered. The ease of the claim service is great and response time mirrors what is laid out in the agreement.
Insurer: Nationwide
By: Amy
Your team and your service are absolutely without equal, on time, keep us informed of the status and reimburse quickly. AWESOME
We continue to have nothing but high praise for your staff, your procedures and your follow up. We have been with VPI and now Nationwide for a long time and have NEVER been disappointed, left out of the loop, felt put off or disappointed. You are truly a cut above. Have recommended you to several friends, have told both the vet in SC and here in Colorado that we use you and would recommend to any of their clients at any time. THANK YOU to your entire team
Insurer: Nationwide
By: Mary
I am very happy with this insurance. Company responds quickly and online it is easy to submit claim.
This is an excellent policy. The claims are easy to fill out online or by mail. People are lovely to deal with. Well worth the annual premium.
Insurer: Nationwide
By: Mary
Very happy with Nationwide Pet Insurance
Extremely happy with servicr
Insurer: Nationwide
By: Tami
Well worth the cost!
This insurance is easy to use and their customer service is excellent. Our vet recommended them, and it has been a great buy.
Insurer: Nationwide
By: Helen
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Nationwide Pet Insurance offers a great value in pet health insurance with excellent customer service and efficient claims processing.
Insurer: Nationwide
By: Anita