Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Peanut. Again.
When we adopted Peanut we decided to get pet insurance on a whim. We had previously owned a dog with a life long health condition and while we would have paid anything in the world to have kept her happy and comfortable, the costs did add up. So now with Peanut, we are so thrilled we decided to go with Nationwide!! She is a happy, energetic, active, whirl of a pup, and she does have, and has had, some health issues. Everything with Nationwide is easy!
Insurer: Nationwide
By: Susan
Nationwide Pet Insurance has been extremely easy to use & I appreciate their promptness in reviewing claims & inquiries!
Claims are reviewed quickly, and reimbursements sent promptly. Getting information and customer service has been excellent.
Insurer: Nationwide
By: Jane
Excellent services for my pet
It’s easy to submit claims and the turn around was fast. Great customer service!
Insurer: ASPCA
By: Raquel
Excellent service from Nationwide
We are receiving excellent claims service from NATIONWIDE.
Insurer: Nationwide
By: Rebecca
The insurance coverage has been great. Processing is fast and fair- thanks.
Excellent service.
Insurer: Nationwide
By: Esther
Reasonable Pet Insurance Rates
Ease of sending claims is excellent; however, length of processing time is not. I would have given it a 10 if claims were processed within 2 weeks.
Insurer: Nationwide
By: Miriam
Great service
Friendly staff, no issues at all with my claim! Went through in under a week. Very eased
Insurer: Trupanion Canada
By: Shelby
Helpful and Prompt Review
We submitted all of our invoices/claims for our first insured year at the same time within the 9 month deadline. I called ASPCA Pet Health Insurance a number of times with miscellaneous questions, and they were always very helpful. Their review of the claims was prompt with clear explanations, and we received total reimbursements that exceeded our annual premium.
Insurer: ASPCA
By: Laurel
Best coverage and best claim service!!
We are so thankful to have Nationwide Pet Insurance! Recently we were purchasing another French Bulldog this didn't work out however we had purchased Nationwide pet insurance for him. Even when this didn't work out the representative from Nationwide was understanding and the process was so simple. Stanley our 4 year old French Bulldog is a member of our family and we depend on Nationwide pet insurance. It really helps, it's so easy to file claims and be reimbursed. The representatives offer great advice and are so helpful and understanding. This is something we would not do without. Our recommendation is for all pet owners to obtain pet insurance it is a piece of mind you can obtain nowhere else.
Insurer: Nationwide
By: Jennifer