Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Outstanding professional care and service!!
My dog (Colt) is now two years old and during these young years he has had he share of problems! The biggest being TPLO (Tibial Plateau Leveling Osteotomy) surgery. A very expensive surgery and recovery time. Without Nationwide Insurance I'm not sure how we would have handled the expense... Nationwide really provided very professional service and were exceedingly prompt in claim review and reimbursement. I can't say enough about the care and peace of mind Nationwide has provide us. I have no doubt that as we move toward the future with Colt Nationwide will be there for us if we need them!
Insurer: Nationwide
By: Robert
Made me feel at ease
Wanted to make sure hospitalization was covered for my puppy. Easy to get ahold of, answered all my questions. Made me feel at ease during this stressful time my puppy needed hospitalization.
Insurer: Pets Best
By: Richard
Amy was fantastic
I thought Amy was fantastic. She answered all our questions and then some. I would call and ask for her if I needed anything else. I even wrote her name down so I could. She probably could use a raise. Thank you so much.
Insurer: PetPartners
By: Sharon
Very polite Customer Service staff
Very polite Customer Service staff thus far! Thank you, AKC!
Insurer: AKC
By: Sara
Teddy like how your insurance that care of him.
Customer is real friendly, great job in taking care of me. Like Tony the tiger say this is G-R-E-A-T. That's keep my Mother very happy. Good Job 🐶
Insurer: Embrace
By: Teresa
I recommend Embrace 100%
Really really amazing insurance. Two of my kitties are dealing with serious medical conditions : cancer and kidney failure and without insurance it would have been impossible to afford the medical care Embrace has a great coverage and very reasonable premiums. The younger the pets are when enrolled, the better, to avoid any pre-existing conditions. Its worth every paid when they are healthy, because its inevitable they will deal with illnesses or accidents. Claim submission its very easy and the payments are fast. Customer service very very nice. Truly makes a difference dealing with a nice person when going through stressful times. I recommend them 100%
Insurer: Embrace
By: Claudia
Embrace-Best Insurance to have
I give them the highest rating possible : very reasonable premiums and an honest and easy to understand policy terms. Claim filing is very easy and they are keeping you informed on the status. Payments are quick. Every time I interacted with the Customer service ( which usually is not necessary since the process is very smooth ) they are super nice and friendly. It makes a huge huge huge difference to have insurance, when treatments are needed. Have the pets enrolled as young as possible, its a great decisions. Life saving.
Insurer: Embrace
By: Claudia
I am eternally grateful to Healthy Paws!
I honestly couldn’t say enough about how amazing Healthy Paws Pet Insurance has been for me and my extra large dog, Karl. They have always come through with EVERY claim I have submitted to them and they do it super fast and it direct deposits right to my account. I have a very accident prone, large pitbull and he recently had a major surgery to repair his torn CCL and meniscus and healthy paws was right there making me feel SO much more at ease over an already overwhelming situation. I have recommended them to everyone I know and even had many people sign up as a result. I have also talked to other people who have plans with different companies and they have issues with them. I have never had any issues with this company and I will use them always! They also have many different plan options you can choose from. I will leave it at that because I could go in forever about them :) good luck and choose healthy paws!
Insurer: Healthy Paws
By: Abigail
I love Nationwide Pet Insurance!
I love how easy it is to make claims with Nationwide and receive reimbursements with Direct Deposit. Recently, I had reason to call the vet helpline after hours of my vet. The person I spoke with was very professional and thorough in collecting info on my pet and giving me the direction I needed to decide if I could wait until my vet opened. I love Nationwide Pet Insurance and through referrals have made Nationwide 2 additional clients.
Insurer: Nationwide
By: Debbie
Great company to have and work with.
It's been a great company to work with and everyone has been very nice and helpful.
Insurer: Nationwide
By: Geneta