Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Thank You!
Thank you so much for your speedy response to my claim. I expected a much longer turn around time for my claim to be processed. I also appreciate the excellent customer service I have received over the phone as well. Your agents are always knowledgeable and act with care. I will not hesitate to recommend Trupanion to anyone who asks about per insurance!
Insurer: Trupanion
By: Kae
Mia was great
I called in to check on how to submit medical records when I have never had any for my dogs, being that that is the only thing that can approve my claim I had no Idea as to how to get around this besides canceling everything. So I called in and talked to Mia, she assured me that if I send in a Gab Letter they will consider it, so I am thankful for that information and have done so just waiting for a response.
Insurer: Nationwide
By: Rachael
I am so glad to have Nationwide pet insurance !
BeBe is my first dog and had no idea about pet insurance. It is offered through my employer and I jumped at the chance to get it. You never know what might come up. She is a member of my family and deserves to be treated as such. I am happy with Nationwide for their insurance and their customer service.
Insurer: Nationwide
By: Stacey
Vince loves you and so do we!
I am being so sincere in saying Nationwide Pet Insurance rocks! You are so efficient and timely. Thank you and Vince thanks you!
Insurer: Nationwide
By: Ron
Set our minds at ease
This was the 1st time we had a possible claim during an emergency situation. Your staff listened, shared personal experiences and answered all my questions. It was not only great to get answers but with the nature of the emergency having someone who set our minds at ease helped us make better informed choices with regards to our pets care & what we could afford put of pocket. Murphy is on the mend and hopefully we will not have an emergency of this nature again!
Insurer: Pets Best
By: Jaclyn
Happy with claims
Happy with the way claims are settled and speed is very fast! Whole process is very easy and only takes about 2 mins on our end.
Insurer: Pets Best
By: John
Processed quickly
The claim was processed very quickly. I appreciated the updates sent by email on the status of the claim.
Insurer: Pets Best
By: Amy
Awesome
If you are a serious pet owner I would highly recommend pet insurance with ASPCA. The customer service is the best when it comes to filing a claim and the reimbursement back to you is quick. I also like the fact that they will call you and check up on your baby or babies after a vet treatment. Only one word to say about ASPCA, ( Awesome ) Thank you all there at ASPCA.
Insurer: ASPCA
By: Michael
Fast and easy process
The agent was pleasant and explained the process well. Helped to swiftly move through the steps of submitting the claim. I would recommend you partner with the Vet agencies to make it even more effecudnt for policy holders.
Insurer: Nationwide
By: Lorraine