Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Pet's Best Insurance Really Is
My two 12 year-old Maine Coon cats have been covered by Pet's Best Insurance since they were young. Over the years, Pet's Best has done an excellent job, and I have known that my boys will always get the care they need, because Pet's Best has our backs. One of my cats developed Acromegaly, a rare tumor of the pituitary gland, which has resulted in an enlarged heart and diabetes. He also has colon cancer. As you can imagine, this has all been a bit overwhelming, but Pet's Best has helped me to get him the best care possible, and I will be forever grateful.
Insurer: Pets Best
By: Barbara
My pet's health is always the primary concern of every agent I've talked with at Nationwide. THANK YOU for caring
I've been with your company for several years and EVERY person I've talked with has been caring and concerned about me and my pets. They never seemed rushed to get off the phone and always assist with any questions to make sure we understand benefits, cost and coverage... I don't know how you find such create people -- but keep it up!
Insurer: Nationwide
By: Kellie
service has been great and hassle free
great customers service and coverage
Insurer: Nationwide
By: David
Very happy
I am very happy with my insurance with Nationwide; my claim filings and reimbursements have been terrific. My contacts with customer service always good as well. My only concern is the cost as my pup ages. I have been told that the insurance rates can rise considerably as your dog ages. Is this something I should be concerned about with Nationwide?
Insurer: Nationwide
By: Donna
Piece of mind & TOTALLY WORTH EVERY PENNY!
Oh boy! Where do I start! My first year of dog ownership I have done at least 10 claims and I think I'm close to my annually max of 10k. ASPCA insurance has saved me sooooo much money and the claim process couldn't be easier. Also every time I speak to anyone they are all soooo warm and friendly and I truly believe they care!
Insurer: ASPCA
By: Jen
Fair claims rulings, slow response time
My illness claim ended up going to my deductible which was fair and I expected it, I just wish the response time was a little faster, especially on wellness care. I have a puppy and we are at the vet often for wellness check up and vaccinations. I also suggest a puppy-specific wellness plan that provides better coverage for shots instead of stuff that is likely to go unused as part of wellness visits such as the bloodwork or an ECG. I will say nationwide worked with me really well to take full advantage of the wellness coverage I did have and the customer service has been great.
Insurer: Nationwide
By: Alysha
Why go anywhere else
I couldn’t tell you the great amount of information that ASPCA provides anytime I have a question. The insurance was recommended by my vet and it’s not only simple to use but it allows Thor to have complete coverage! Highly highly recommend
Insurer: ASPCA
By: Erick
Your reimbursements always seem very fair and timely
I was worried when nationwide took over VPI but it seems as good as before. Thank you.
Insurer: Nationwide
By: Linda
Easy and fast response
We’ve had ASPCA health insurance coverage for the past four years for our dog. A couple of claims have been filed and the process is super easy and quick. Uploading documents and claims status can be completed easily. We are perfectly satisfied.
Insurer: ASPCA
By: Livier