Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I love Nationwide!!
Easy to use online claims . receive Direct deposits on claims. I have nationwide for 4 years and never had an issue with any of my dogs claims. The only drawback is it does take about 30 days to get your money from Nationwide, wish this process was quicker.
Insurer: Nationwide
By: Bambi
Worth Every Penny!
Our young dog suddenly developed some stomach issues and ultimately needed the care of an internal medicine specialist. I am so thankful that we had our coverage for him through Healthy Paws. It really made a difference to only have to worry about him getting the best care, and not how we were going to pay for it! Our claims were handled quickly with no problems. Thank you, Healthy Paws! I recommend you to all of my friends who have pets.
Insurer: Healthy Paws
By: Lisa
Plenty of coverage and easy to use
I am very pleased with this company. The people are so nice, and seem genuinely concerned about your pet. The price is comparable to others, but I think the coverage is very good. The claim process is SO easy. You can do it all online if you like. There are many options too depending on what you want to spend. Overall, I am very glad that I have this. So far, I have used this for doctors exams and follow up, and meds. But we have a surgery scheduled now. And I feel like this is one thing I won’t have to worry about.
Insurer: ASPCA
By: Sharon
This is the most helpful insurance ever!
Our Boston was diagnosed with diabetes one year ago. His journey towards regulated glucose and good health has been deeply emotional and scary at times. Trupanion has lifted the burden of difficulty and we are immensely grateful for it. Claims are settled at the vet’s office for most procedures and specialist claims take a little bit longer but all of it is worth the wait. This is exceptionally good customer service. We are getting closer to a healthy, managed care for Warren’s diabetes and we could not be more pleased. Thank you!
Insurer: Trupanion
By: Jacquie
Easy claim, swift service
First, my dog is a pure breed Lagotto Romagnolo, also referred to as the Truffle Dog. This breed is not in the drop down box. I had delayed placing claims thinking it would be time consuming. When I finally sat down to fill out the forms it was a quick and easy process. I had a quick reply from the insurance company and received my reimbursements in a short amount of time. It would be nice if my "human" health insurance was as efficient.
Insurer: ASPCA
By: Dawn
Claims Process is great. efiling is easier and faster if you don't actually go through your account
Going into file your first claim can be scary and a little daunting. When I logged onto my account it took 3 steps or more to get to the form that you have to pre-fill, save and email back. Not super easy. However if you don't sign in and select file electronic claim from the home page for NWPet you only need to input your account number, your pet's name and include the invoice from your provider. Super easy! That's what it should be about: low effort for the customer.
Insurer: Nationwide
By: T
Nationwide was very easy to deal with in getting some coverage for Mister Kitty's tests. Everything went fast and smooth!
Mister Kitty is getting older, and needed some tests to make sure everything is going smoothly for him. These kinds of tests add up, so I submitted a claim to Nationwide. It took only minutes to submit, and in a few weeks, Nationwide sent me some money to cover the expenses. I didn't have any issues with them, and they always seem happy to help. :)
Insurer: Nationwide
By: michael
Grateful we joined Embrace!
We rescued a new puppy and had never had pet insurance. We decided better safe than sorry since we didn’t know her history. After enrolling, she had a few medical situations pop up. Embrace was wonderful! Easy to submit claims and quick refunds. Have recommended to family and friends!
Insurer: Embrace
By: Debra
I picked the best insurer for my pet family.
Nationwide has stepped up! My pet family is taken care of very well. My pets go into see their vet. and get the best treatment. Nationwide steps in to help me with the high cost of that visit. My claim is submitted and time it takes to get the assistance from Nationwide is fast. Keep up the good works Nationwide.
Insurer: Nationwide
By: ALEXANDER
Quick turnaround of claims
Never had a problem with submitting claims online. The one thing I would like to see however is he removal of the need to physically sign the claim form. Having to do so means printing the completed claim form, signing it then having to scan it back in as a PDF. That is really not efficient. Not everybody has access to a scanner to be able to scan it back in. Simply typing in the name into the signature field in the already prefilled in claim for ms should be sufficient.
Insurer: Nationwide
By: David