Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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We LOVE Nationwide Pet Insurance!
We absolutely love Nationwide Pet Insurance! The claim process is simple and best of all is speaking with an actual person when calling about a claim or coverage questions. We are so thrilled to be a part of Nationwide! Thank you for being there for our four legged loved ones! Tom and Lisa Buckle (Obi)
Insurer: Nationwide
By: Thomas
Great insurance.
Blessed to have Nationwide there when I need them.
Insurer: Nationwide
By: Michal
My claim was handled professionally and paid very promptly.
When my dog had to have her mammary glands removed due to tumors, Embrace processed and paid the claim more quickly than I could have imagined. It gave me great peace of mind during a very difficult time. I would highly recommend Embrace.
Insurer: Embrace
By: Candace
So glad we insured our pup with Embrace
We are so glad that we purchased Embrace insurance. Our dog had a terrible accident. The vet gave us the best course of treatment and the process to submit the claims was straightforward. The explanation of benefits was completely aligned with what we had to pay. No surprises. Thank you Embrace! Our dog is getting better every day.
Insurer: Embrace
By: Mariellen
Efficient and quick responding.
ASPCA employees are so efficient and courteous. We hope we never need to put in another claim, but if we need to have care for our Dutch, it is so comforting to know there will be a minimal amount of out of pocket funds needed and will not prevent us from getting him the very best care. Thank you to all!
Insurer: ASPCA
By: Mary
Ease of Use and Helpful Customer Service Reps when Needed
Koda has been insured since we first brought him home as a puppy. I am fortunate that he has been a very healthy dog to this point (11 years old) with only fairly minor issues requiring care. Fortunately I have never had to test my insurance plan in a severe emergency or severe illness, so I can't speak to that. What I can speak to is that the claims process is very straight forward and easy to obtain reimbursement and the times that I have either called with questions or spoken to a customer service rep regarding renewal/coverages, it has been a very pleasant experience. The representatives have been knowledgeable, helpful and have even saved my money on my renewal policy. I would not hesitate to insure my next puppy with Nationwide.
Insurer: Nationwide
By: LesLee
Meg's Claim Review
Have been a member since the VPI days. Service has greatly improved since Nationwide took over.
Insurer: Nationwide
By: Lynn
Good customer support and easy claim process
I was very happy with calling customer support and getting information about what is covered by the insurance. There is amazingly easy way to upload bills on website. Once this is done healthy paws do the rest.
Insurer: Healthy Paws
By: Joanna
Having insurance on my sweet pet is priceless!
I recommend your insurance company to many friends who do not know about having pet insurance! My experience with the company has always been very good. Filing a claim in easy, tracking it online is helpful too. With unexpected vet bills, it gives me great peace of mind having pet insurance for my Lucy!
Insurer: Nationwide
By: Scotti
Parent, Pet, Vet, Nationwide... A partnership!
Our dog needed an operation. Our Vet provided a treatment plan, Nationwide reviewed it and assured me that they will do everything they can to ensure that the maximum amount of coverage would be applied accross all related visits and procedures to this case. Filing each claim was a snap using the Vitus Vet app and I received the related reimbursements within the promised time period. I have six dogs, each is covered by Nationwide Pet insurance. We are very happy about that, and so is our pack!
Insurer: Nationwide
By: Joseph