Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great customer service
Anytime we have to call customer service they are always very easy to talk with and explain things very clearly. We are very happy we made the switch to Embrace.
Insurer: Embrace
By: Steve
BEST PET INSURANCE
I have had pet insurance with 2 different companies before Embrace and I'm happy to say Embrace is the best. A couple medical conditions my dog had which I thought would be excluded, were covered by Embrace. Claims service and payment is easy, fast and excellent. I find the monthly insurance premium very reasonable for all the coverages I get. I would not switch to another company. Highly recommend Embrace.
Insurer: Embrace
By: Yael
Claims and customer service
Your customer service reps are always helpful and informative
Insurer: Nationwide
By: Cindy
You guys are great!!!!
Thanks for the great service and for checking in.
Insurer: Nationwide
By: Carla
Worked great but took too long
The insurance is a big relief, and I'm staying with them, but it took them over 2 weeks to process my claim, and I need the money. Overall good, speed could be better.
Insurer: Pets Best
By: Laura
Great Insurance!
I really love the insurance company, I love that it covers almost everything and eases me in my finances. For example my one bill that was 97$ Nationwide covered 75$ worth of it! However, my 2 complaints are the phone services it took me over 30 minutes to even get to the waiting portion to speak to an actual person. Also, the claims take a month to get refunded which interferes with the finances of getting my puppy to his next appointment! I get there are a lot of claims but there should be an easier way to get the money back faster!
Insurer: Nationwide
By: Kiersten
Excellent response. Excellent service.
I was extremely pleased with extent of coverage and the promptness of Nationwide’s response to Willy’s claim. Willy is recovering nicely from his injury.
Insurer: Nationwide
By: Joseph
Best pet insurance we've ever had!
This is our fourth labrador and all of them have had some health problems over the years. This is the best insurance we've had. They pay promptly and rarely question the claims. The customer relations people are very responsive and quickly solve your problems. I would highly recommend this insurance.
Insurer: Nationwide
By: Marjorie
Customer service is very helpful.
My dog had a surgery coming up and I was very nervous being a 21 year old and having to pay for a $700 surgery. I called and spoke to Alfonso and many other customer service workers and they helped me so much. Alfonso was able to keep in contact throughout the week to get my pups medical records and get me preapproved so I was aware of what I was getting back. Everything was great, can’t say enough great things! Have already recommended to so many friends!
Insurer: Figo
By: Hailey
Excellent value for service
Have had Nationwide for about 11 years for various dogs. Have & will continue to recommend to any pet owner I meet. Customer service is excellent, as is ease of use.
Insurer: Nationwide
By: Suzanne