Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Excellent and timely customer service
Working with Nationwide is a pleasure. The process for filing claims is simple, reimbursement is quick and convenient.
Insurer: Nationwide
By: Stephanie
Excellent Service
Nationwide makes it easy to file a claim. The response is prompt and efficient.
Insurer: Nationwide
By: Elizabeth
So Grateful to have this coverage!
Our little doggie has always been prone to Pancreatitis and skin issues. Trupanion has been with us all through these difficult times and the staff have been SO helpful to us. Thank you, Trupanion!!
Insurer: Trupanion
By: Maureen
Best pet insurance!!!
I took out pet insurance eight years ago as an elderly person knowing that this new puppy (Maysie) would become more than just a pet, and not knowing what finances would be like in retirement. I reasoned that we could afford a small monthly payment and all preventative care, but couldn’t bear the thought of “putting Maysie down” for a fixable illness/injury because we couldn’t pay for it. I researched all current policies at the time and decided that Healthy Paws offered the best plan for us. So we signed Maysie up. I am so thankful we did!!! Maysie did turn out to be a family member, a constant companion going with us everywhere - even sleeping on the bed with us at night. We couldn’t love her more. Unfortunately, she has not been lucky with her health. She has had three major operations, the last of which was to remove a skull tumor. Healthy Paws has been right there with us each time. Claims are easy to file and payments are usually within a week. The company always sends emails asking how Maysie is doing. They have given her many extra years by allowing us to seek treatment that we would not have been able to afford. We are deeply in debt to Healthy Paws and thank them profusely. I always recommend them to anyone I talk to who is considering pet insurance. Nancy Holland
Insurer: Healthy Paws
By: Nancy
Great service!
Have had my dog insured with Trupanion for 7 years and been very pleased with the coverage and the claims process. Very easy to file claim and have been reimbursed fairly and promptly each time. Highly recommend Trupanion!
Insurer: Trupanion
By: Laurie
Insurance claim
Thank you Pets Best is always quick to help with medical issues. They are timely with their response and/or communication if they need more information about the claim. I am alway happy to receive reimbursement within a 2 week period.
Insurer: Pets Best
By: Cathy
They just interested in your $$$ not u pet. Bogus excuses not to pay claims (preexisting when they not) just so they don’t pay
Several claims (4) issued, all denied with excuse that they were pre-existing (acid reflux) were reason for pneumonia 4 months later on one of his lungs and 3 weeks later developed pneumonia on the other lung, nothing related to his GI issues when he was 3 months. Never saw a dime $$$ regardless of several calls and second review which further acknowledges the diagnoses. It’s like saying pregnancy is a preexisting condition since u have an uterus and eggs. All they care about is taking u money and making processes while u waiting for process you keep paying ( 1st claim, declined, appeal, review, declined, 2 nd claim declined, appeal, review, declined.....= $$$$$$$$$$$ from you and all you get is DECLINED!!!!! Worst company ever, they don’t care about you or your pets, just your money.
Insurer: Trupanion Canada
By: Ana
If it weren’t for Pets Best my dog would not be alive today!
If it weren’t for Pets Best my dog would not be alive today. My 8 y/o Boston Terrier was diagnosed with Lymphoma cancer. I would not have been able to afford his care if I did not have Pets Best insurance. After the duductible was paid, each visit and chemo treatment was covered at 90%. The reimbursement took on average 5 days, at the most 7 days. The customer service team at Pets Best is fantastic! They are always able to answer all my questions, and exude empathy every time.
Insurer: Pets Best
By: Mahkaea
The BEST Pet Insurance Company
Thank You for being an amazing pet insurance company. Excellent pet care!! Excellent communication!! You are greatly appreciated from A to Z!
Insurer: Trupanion
By: Lenna
Best Decision!
Never had obtained pet insurance before now. I adopted a shelter pup last year and decided not knowing his past medical history, it would be best to purchase insurance. A friend and the shelter recommended Nationwide. Very easy claim processing and great customer care.
Insurer: Nationwide
By: Cheryl