Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Attention to Details
Initially, the claim was denied for not being in force at the time of treatment. Since my premiums are automatically deducted, this was surprising given I was in the middle of my term. After reading through, I found the reviewer had input the date of service as 01/08/18 instead of 19. I submitted on 01/10/19. Logically speaking, it seems odd a reviewer wouldn't find it odd that I was submitting one year and two days after treatment. When I called to have this reviewed, the rep was very blase about the situation and said people make mistakes. I agree and that's fine, but the reviewer has a few basic items to check during their review and this was basic. It resulted in wasting my time on hold for about 15 mins, the rep having to answer, the supervisor with whom I had to speak about why this was an issue after the rep show a lack if understanding. A two second typo resulted in wasted time. Attention to detail is key.
Insurer: Nationwide
By: Michael
This insurance has been such a blessing for our family!
We love Nationwide pet insurance. It has been a great investment, and such a blessing. Our fur baby has been able to receive the care he needs without us stressing over the cost of each visit.
Insurer: Nationwide
By: S
Nationwide is a great insurance company
Highly recommend nationwide. Very prompt with claims. I would give them a 10 across the board!
Insurer: Nationwide
By: Mary
BEST for sure!
By far the easiest, quickest and most convenient way to file claims. I am extremely satisfied and I will be a "forever" customer for sure! I'm also satisfied with the coverages. I can rest peacefully knowing that when and if I need to bring one of my fur babies in to the doctor, I can do without worry. I highly recommend them to anyone and everyone who has pets!
Insurer: Pets Best
By: Laurie
Unexpected severe price hikes
I had insured my rottweiler mix for 4 years with Embrace, and never filed a claim. Each year, my premium went up by 12-17%, which is expected. The 5th year, my premium went up by 35%! I was on an auto renewal plan. I looked on their website, which listed an email address to contact with complaints. I emailed that address 3 days before my auto-renew. I didn't hear anything back. They withdrew the annual premium from my bank account. When I called several days later after seeing the withdrawal from my bank account, they told me they had no idea what email address I was talking about; I had to tell them where it was listed on their own website. They said they never got my email. They did refund my premium when I said I was cancelling. They said that the price hike was because of my dog getting older, and that they'd adjusted their prices due to market changes. But 35% is crazy! My policy went from six hundred and change per year to nine hundred dollars per year in one jump. If you use them, look very carefully at your bills.
Insurer: Embrace
By: Karina
Quality Care
Embrace has come through on every claim I have made and any time I needed information. I am very happy I chose them for my cats.
Insurer: Embrace
By: Brendan
With some unexpected health issues, having Nationwide has been a huge benefit.
We are very happy with our choice of investing in Nationwide Pet Insurance for our Goldendoodle, Eli! He has an amazing personality and is a huge part of our family. Taking care of his health is extremely important to us. With some unexpected health issues, Nationwide Pet Insurance has been great! I've had to talk to the staff on the phone and they are always patient, caring and helpful. It's also very easy to file a claim or check the status. Thank you Nationwide Pet Insurance!
Insurer: Nationwide
By: Beth