Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Keeping Nationwide Forever
Couldnt be happier with this service... Nationwide saved me when I needed it the most. My dog is so much happier because of it!
Insurer: Nationwide
By: Kenon
Peace of mind
Having Nationwide Pet Insurance has given me such peace of mind. I had to take my cat in to the emergency vet and, while that was a scary experience, I did not have to fear the bill at the end because I knew I had coverage for his treatment. So grateful to have nationwide at my back! Thank you!!
Insurer: Nationwide
By: Victoria
Great Client Service!
My dog recently tore her cruciate and required surgery to repair it. I was thankful she had waited to do it as I had just gotten Healthy Paws 2 months earlier! Despite the short time that we were using Healthy Paws there was no issues with my claim status and the customer service was great via phone/email when I had any questions. They even personally emailed me a week after her surgery to make sure she was doing well. I highly recommend!
Insurer: Healthy Paws
By: Stephanie
Very supportive, so happy I purchased insurance through Nationwide
Nationwide pet insurance is true to their word. They reimbursed 90% of a very costly, necessary procedure for my sweet puppy. I don't know if I would have been able to afford it without Nationwide. When I called the customer service team with questions regarding submitting my claim, they walked me through it and made the process seamless. I have recommended Nationwide to everyone I know who has or is planning on getting a dog.
Insurer: Nationwide
By: Kelsey
Had Nationwide Pet insurance for my Aussie Mix for 14 years and when she passed, I got Nationwide again on my Corgi Mix.
Always pleased with the customer service, ease of making claims, and quick payments.
Insurer: Nationwide
By: Sharon
Excellent
I love Nationwide. They are so helpful when I call. It is worth every penny to help me keep my pet Toby healthy. I highly recommend Nationwide Pet Ins.
Insurer: Nationwide
By: Marsha
Nationwide is the best!
Our Scottish Terrier has had a few setbacks this past year,but Nationwide was right there to help out with the expenses. If I had to call for something I was treated with such courtesy and Nationwide always helped me out with any questions I had.
Insurer: Nationwide
By: Beth
Impressed but recently disappointed
It's a great coverage program and I appreciate the expense reimbursements. I was recently disappointed, however, when a claim was rejected due to a lapse in coverage. I was never made aware there was an issue and Nationwide automatically deducts from my account monthly for both dogs. Bailey's relapsed and not Hank's? This just happened recently and now I have to call you guys and sort all this out. Not looking forward to it.
Insurer: Nationwide
By: Erik
Not 30 days of free trial-very misleading-no communication on rejected claim.
Thought we had pet insurance based on AKC registration website information. Had a claim for ER Vet the day after registering for the trial offer. Waited two weeks with no call or emails on claim status. Finally went online to do Live Chat (is not active). Called and waited for a representative for almost 7 minutes to find out we were not covered for the claim. They have a declaration of a 5 day waiting period and our claim was on day 2. They should advertise 25 days of pet insurance, not 30. This was an ER visit for eating raw chicken wings, I was not signing up because we had a sick dog and were working the system. This makes AKC look bad in my opinion. Very misleading.
Insurer: AKC
By: Jim