Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Recommend to any pet owner!
The service AKC insurance company provided was excellent I would recommend this to any pet owner
Insurer: AKC
By: Elaine
Friendly and Helpful
The customer service reps were very friendly and helpful.
Insurer: AKC
By: Adrienna
What a pleasure
What a pleasure to work with Amy this evening. I called to see how much our policy would increase, and I appreciate the time she took to go over our present coverage. She was awesome. Glad she joined the Pet Partners team!!
Insurer: PetPartners
By: Teri
Amazed how easy it was
We are amazed how easy it was to file a claim. You are our angels, we should have done this with our five other dogs we have had in our past years. The staff we talked to in order to get our fur baby on board were awesome. We are so happy we have Matea in good hands and look forward to many more healthy years together.
Insurer: Pets Best
By: Rick
I can always count on Pets Best
Since I first joined PetsBest the customer service has always been and still is incredibly impeccable. I am beyond relieved to have my fur babies insured by you. I know they're always in good hands and that I can always count on PetsBest to provide with me a happy, stress free, and excellent service. Keep doing what you do!
Insurer: Pets Best
By: Elizabeth
I love this company!
I love this company! You make it very easy to file, and your timeliness with responding and processing is fantastic. We're very happy we found you!
Insurer: Pets Best
By: Carolyn
Repeat customer
My Zeva passed away 7 months ago. I didn't believe I could submit after such a long time. I adopted two new shelter dogs and put them on PetsBest insurance and they asked about Zeva and helped me settle the whole claim.
Insurer: Pets Best
By: Mary
Great service
I’m very satisfied with the service I’ve had so far with nationwide. The CSR’s are very helpful and friendly. The insurance itself has been very beneficial.
Insurer: Nationwide
By: Rachel
This pet insurance has saved us tons of money
We are so glad that we decided to get pet insurance for our 7 year old rescue dog. We've spent thousands of dollars on our dog in the last 8 months! and luckily our Hartville policy reimburses 90% of eligible costs after a $250 deductible. Two weeks after having him he started to limp and we've been to the vet 10+ times to x-ray him, diagnose him, see specialists and manage his pain meds. He's had a UTI, and yesterday got bit by a dog gone wild. You never know what can happen and we're so happy with Hartville's easy claim submittal process and payments. The first few payments took about 6 weeks but the rest have been approved and processes in as little as 2 weeks. My only complaint is that the web portal does not let me sign up for direct deposit so I have to wait for checks to be mailed to me.
Insurer: Hartville
By: Angela