Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
So worth it!
My cat recently has had health issues and the whole process of submitting the claims was super easy. Anything was processed so timely that o had three funds in my account before my credit card payment was due. Very happy with this service!
Insurer: Nationwide
By: Azucena
Exceeded Expectations
One of the best insurance experiences I have ever had. I especially appreciated that Pets Best gave time frames for processing and check delivery and then met or exceeded those deadlines.
Insurer: Pets Best
By: Russell
Routine claims take too long to turn around
First I just want to say that I have been very happy with Trupanion. Having said that there is one area where I think improvement could be made. I file a claim every month for arthritis medications for my dog and I have been for over a year. It is always the same three products from the same sources although sometimes the prices change. It currently is taking about a week for these claims to get processed and the funds to be deposited in my account. It would be nice if that could be reduced, I understand first time claims and large complicated medical procedure claims taking longer but it seems these routine claims could be handled better and faster.
Insurer: Trupanion
By: Richard
what insurance should be
This is what insurance should be. I can't say enough how grateful I am that my best friend recommended healthypaws to me and I signed my dog up. My dog is my child and a very important part of my family. She needed two surgeries in one year and healthypaws alleviated financial stress without adding any stress. Simply drag and drop your invoice, you then get a sincere personal message from their team, and then a check in a few days. Their coverage specifics are incredibly transparent on their website, and they have held to be accurate. It is obvious that the people behind this company are true animal lovers and dog parents themselves. Hopefully my dog will never need another surgery but she will be a healthypaws client for life.
Insurer: Healthy Paws
By: HCV
Quick and easy!
Thanks for making it so easy to submit a claim and get my reimbursement. It means the only thing I have to worry about is taking care of my dog rather than taking care of the paperwork.
Insurer: Nationwide
By: Mary
Without hassle
I was able to submit my claim right from my phone without a hassle. Payment was made within a day or so. Amazing service!
Insurer: Pets Best
By: Jean
One of the best insurances
One of the best insurance experiences I have ever had. Especially appreciated that time frames were given at every step, and that Pets Best met or exceeded every deadline, from processing time to check arrival.
Insurer: Pets Best
By: Russell
Super easy claim system
Super easy claim system. Very satisfy with the fast claim response. No wonder they are called PETS BEST! They are the BEST doggy insurance out there!!! That's why they are called PETSBEST!
Insurer: Pets Best
By: Gretchen