Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Extremely helpful and friendly.
The agents are always helpful and friendly whenever I have to call in
Insurer: Trupanion Canada
By: Brian
Absolutely could not be happier
Absolutely could not be happier with our experience. Lynn was amazingly compassionate and knowledgeable. Claim was handled quickly and efficiently. We ve already recommended trupanion to friends and family!
Insurer: Trupanion
By: Vi
Excellent customer service
Excellent customer service throughout the claims process!
Insurer: Trupanion
By: Avril
It has saved us a bundle
It has saved us a bundle of money. Trupanion service is second to none. I wish insurance companies for humans provided such excellent service.
Insurer: Trupanion
By: Paul
great customer service
I always have great service when I call in
Insurer: Trupanion
By: Gabriela
A real person!
Great customer service from someone who sounded like a real person rather then someone reading from a script. :)
Insurer: AKC
By: Michele
Claims process is quick and easy.
Shadow was neutered at 6 months old. When we began looking for pet insurance one thing we wanted was well pet care. On your insurance the items claimed are very well layed out and the one time I did call with a question I was answered immediately. Our claim was paid for exactly how your rates said it would be and it was done even quicker than I was told. Also, the ease of filling the claim was amazing. Thank you!!
Insurer: Pets Best
By: Bernita
Easy to submit a claim.
Easy to fill out form and attach documents. I was notified of receipt of claims and when they were processed...first took a bit longer but second claim was quick.
Insurer: Pets Best
By: Carol