Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Rip off!!!!!!!
Do not even consider getting this insurance. Bought my dog at 8 weeks. He went to very for vomiting before I signed up with trupanion. Once I got trupanion and he started having about reflux problems, they considered it preexisting. Anything to do with vomit will therefor not be covered because it's preexisting symptom. Are you kidding me!???
Insurer: Trupanion
By: angela
Excellent service
Just wanted to say we appreciate the reimbursement online service you provide to your customers. The site is easy to manage and user friendly. At one point, I had an issue trying to upload some documents but when I called the hotline, they were very helpful and suggested alternate ways to get us help. Thank You!
Insurer: Nationwide
By: LILIANE
Met all expectations!
I switched both my dogs to Figo several months ago. Within a few weeks of the switch, my Lab, Daisy, developed a small soft tissue sarcoma (cancer) on her right front leg. It was removed by my local vet, two histopath reports done, a consultation with the University Vet Hospital (including chest x-rays), a consult with a surgeon, and a scar revision surgery scheduled for next week to remove a wider margin around the tumor area. Figo has been stellar in dealing with me and the bills. After meeting the deductible, and expanding my coverage to include exam fees (highly recommend that!!), they covered the 80% my policy indicates without question or hassle. The claims have been closed within a day or two, and money in the bank within a few more. I've been 100% happy with the service from Figo!
Insurer: Figo
By: Nancy
Great benefits and customer service
I am very satisfied with the ASPCA because of its benefits and their professional and courteous customer service representatives.
Insurer: ASPCA
By: Mary
Good experience so far!
So far we are very pleased with Nationwide. They paid about if not exactly 90% of my dogs vet bills for the two claimes we have put in. When I called to see how we would get the check the respresentative was very friendly and helpful. So far so good!
Insurer: Nationwide
By: Lauren
This pet insurance does exactly what it says, reimburses exact.
I was really worried we wouldn't get reimbursed even though it was truly a freak accident. It was so much money and we were really scared. But we are glad it all worked out! The only thing that was a problem was the request of records. You guys requested the records and the vet sent them. But something was wrong with the fire wall or something so they never came through. I called on day 7 to see why it had not been reimbursed, and figured out a work around by forwarding from my email. That was an extra 7 days added with no reimbursement. It was scary, but it all worked out in the end. Everyone on the phone was SUPER SUPER nice. I will definitely be selling this to all of my friends.
Insurer: Pets Best
By: megan
One pleased customer can mean many ! Great service
We could not be more please with the service and prompt attention to our claims. We truly recommend your company to everyone. We thank you for caring about the needs of our pets!!!!
Insurer: Nationwide
By: jane
Quick and easy help
I have given information to other people telling them how satisfied I am with your insurance my grandson insured his pup with you’ll
Insurer: Nationwide
By: Linda
Good Customer Service and prompt reimbursement
Thanks for quick turn around time on claims submission
Insurer: Nationwide
By: Daniel
I am so grateful to have Nationwide Pet Insurance
Nationwide has been great with our new puppy. Unfortunately, our sweet baby, who is only 9 months, had some complications following her spay, followed by an ear infection and a toe infection (likely the result of an insect bite). Nationwide has been there for us. I am so thankful!!
Insurer: Nationwide
By: Kim