Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Fantastic service and great coverage - Thanks
We were always a little skeptical of pet insurance. But because my employer offered it and my wife has a love for rescuing old dogs, we decided try it out. Wow , it's been fantastic beyond belief. Coverage has been great. All the deductibles are reasonable. Service has been great. Highly recommended
Insurer: Nationwide
By: Todd
Love my pet insurance
I love my pet insurance. I always get great service whether I am asking questions on the Vet 800 number or have a question on a claim or upcoming procedure. Nationwide is on my pets side for sure. Thank you for being there when it counts.
Insurer: Nationwide
By: Ellen
great service & easy claim service
excellent claim service highly recommended
Insurer: Embrace
By: Gordon
Clear and detailed
Very clear and detailed. Nice interaction as well.
Insurer: AKC
By: James
Y'all are great!
Yall are great! it is a pleasure doing business with you.
Insurer: Pets Best
By: Vickie
Questions were answered completely
We just enrolled when we got our new puppy. My questions were answered completely and when I filed my first claim for wellness care, it was paid quickly. So far so good. We bought it for our other dog too, so looking forward to see how that goes too.
Insurer: Pets Best
By: Laura
You guys have been great
You guys have been great.
Insurer: Pets Best
By: Robin
I can concentrate on caring for my dogs
My dogs are about 9 years old now and we've been hit with a few health problems in the last few months. Scout had a back injury and Mimi was diagnosed with Cushing's. The vet emails the invoices and I use the petsbest website to file claims and it's been easy. I's important that I don't have to worry about the insurance part. Petsbest email messages keep me abreast of the claims process and the reimbursement goes right to my bank account. And I can concentrate on caring for my dogs.
Insurer: Pets Best
By: Maria
Thank you for your great service
Dear Pets Best, Thank you for insuring our dog, George. He is not just part of the family, he is our office greeter and comes to work every day. Our clients love to see George when they arrive and are disappointed if he's not here. We need to keep him healthy and able to work. You help us do that by ensuring his medical costs will be met. George turned a year old recently and we submitted claims for his vet bills. The process was simple and the response from your company was timely. Thank you again for your great service. Sincerely, Susan Polk Insurance Agency, Inc.
Insurer: Pets Best
By: Susan